Email Setup on Thunderbird for macOS

This tutorial will show you how to setup your EnGuard IMAP Email Account in Thunderbird on macOS.

At the time of this writing, the latest Thunderbird version is 78.5.1, please make sure your software is updated to the latest version to ensure the screenshots below match.

Screenshots are for reference only. Please read the instructions at each step.

Determine Your Mail Server Address

You will use the mail server address for both incoming mail server and outgoing mail server settings when adding your email account to an Thunderbird.

Step 1: Open a web browser on your computer and go to webmail.yourdomain.com (replace yourdomain.com with your actual domain name)
For example, if your email address is bob@xyzhealth.com, you would type in webmail.xyzhealth.com
Do not use a search box (from Google, Bing, Yahoo, etc.) or include http:// or https:// when entering the URL into the browser's address bar.

Step 2: You will automatically be redirected to your mail server.
Your mail server address is the first portion of the URL.
In this example, the mail server address is: mail.enguard.com

Step 3: Please write down your mail server address, you will need it to complete the steps below.

Step 4: Test your email address and password to see if you can login

If you are unable to login, please ask your administrator to provide you with the correct information.

Add Your Email Account to the Thunderbird app

Step 5: Open Thunderbird

Step 6: Complete the following fields:

A) Enter your name, this will be the displayed on all outgoing messages (what recipients see)
B) Enter your email address
C) Enter your email password
Click Configure manually...

Step 7: Complete the following fields:

A) Enter your mail server address
B) Enter your mail server address
C) Select 993
D) Select 587
E) Select SSL/TLS
F) Select STARTTLS
Click Re-test

Step 8: Click Done

Step 9 (Optional): Connect EnGuard Chat (eChat) to Thunderbird
Click the Chat tab

Step 10: Click Get Started

Step 11: Select XMPP
Click Continue

Step 12: In this example, the email address is jdoe@emaildemo.net
A) Enter the username before @
B) Enter the domain name after @
C) Click Continue