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MobileSync (Exchange) Setup on iPhone (iOS 13)

This tutorial will show you how to setup your EnGuard email account as MobileSync (Exchange) on an iPhone with iOS 13.

You must be subscribed to MobileSync (Plan 3) from us, otherwise this tutorial will not work for your iPhone. If you are on Plan 3 and need us to enable MobileSync for your account, please email our support team before setting up your iPhone.

If you do not have MobileSync, please use the Email Setup on iPhone (iOS 13) tutorial instead.

At the time of this writing, the latest iOS version is 13.3, please make sure your phone is updated to the latest version of iOS to ensure the screenshots below match.

Do not skip any steps in this tutorial. Following these instructions out of order or failing to finish each step will likely result in an error or incorrect setup. You must know your current email address and password to add your account to the native Mail app on your iPhone. We highly recommend setting up your email account when your phone is connected to Wi-Fi. If you are on 3G/4G/LTE/5G, make sure you have a strong connection while being in one place and not moving around.

Screenshots are for reference only. Please read the instructions at each step.

 

Step 1: Open a web browser on your computer and go to webmail.yourdomain.com (replace yourdomain.com with your actual domain name)
For example, if your email address is bob@xyzhealth.com, you would type in webmail.xyzhealth.com
Do not use a search box (from Google, Bing, Yahoo, etc.) or include http:// or https:// when entering the URL into the browser's address bar.

 

Step 2: You will automatically be redirected to your mail server.
Test your email address and password to see if you can login
If you are unable to login, please ask your administrator to provide you with the correct login.

 

Add Your Email Account to the iPhone Mail App

Step 3: Touch Settings

 

Step 4: Touch Passwords & Accounts

 

Step 5: Touch Add Account

 

Step 6: Touch Microsoft Exchange

 

Step 7: Complete the Email and Description fields
A) Enter your email address
B) Enter a description for this account
Touch Next

 

Step 8: Touch Sign In

 

Step 9: It will take a few seconds to Verify

 

Step 10: Enter your password
Touch Next

 

Step 11: If you see this prompt, touch Continue

 

Step 12: Select all the options you want to sync with our Webmail
Touch Save

 

Step 13: Touch your newly created email account

 

Step 14: Touch Mail Days to Sync

 

Step 15: Touch No Limit
Touch account name to Go Back

 

Step 16: Touch Accounts to Go Back

 

Step 17: Touch Settings to Go Back

 

 

Step 18: Touch Mail

 

Step 19Threading and Signature Settings

Organized by Thread: Will group your email messages into Conversation mode.
Some people like this, some people don't, you can turn it on or off here.

Signature: Set your signature for outbound emails here
Touch Settings to Go Back

 

Optional Setting: Notifications 
Settings for "new mail" sound and visual notifications

 

Step 20:  Touch Notifications

 

Step 21: Touch Mail

 

Step 22: Select Notification Options:

Under ALERTS
Select alert types (we recommend to select all options)

SOUNDS: Select your new mail sound

Touch Notifications to Go Back