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Email Setup on iPhone (iOS 13)

This tutorial will show you how to setup your EnGuard email account on an iPhone with iOS 13.

If you have MobileSync enabled for your account, please use our MobileSync (Exchange) Setup on iPhone (iOS 13) tutorial.

At the time of this writing, the latest iOS version is 13.3, please make sure your phone is updated to the latest version of iOS to ensure the screenshots below match.

Do not skip any steps in this tutorial. Following these instructions out of order or failing to finish each step will likely result in an error or incorrect setup. You must know your current email address and password to add your account to the native Mail app on your iPhone. We highly recommend setting up your email account when your phone is connected to Wi-Fi. If you are on 3G/4G/LTE/5G, make sure you have a strong connection while being in one place and not moving around.

Screenshots are for reference only. Please read the instructions at each step.


Determine Your Mail Server Address

You will use the mail server address for both incoming mail server and outgoing mail server settings when adding your email account to an iPhone. 

Step 1: Open a web browser on your computer and go to webmail.yourdomain.com (replace yourdomain.com with your actual domain name)
For example, if your email address is bob@xyzhealth.com, you would type in webmail.xyzhealth.com
Do not use a search box (from Google, Bing, Yahoo, etc.) or include http:// or https:// when entering the URL into the browser's address bar.


Step 2: You will automatically be redirected to your mail server.
Your mail server address is the first portion of the URL.
In this example, the mail server address is: mail.enguard.com


Step 3: Please write down your mail server address, you will need it to complete the steps below.


Step 4: Test your email address and password to see if you can login
If you are unable to login, please ask your administrator to provide you with the correct login.


Add Your Email Account to the iPhone Mail App

Step 5: Touch Settings


Step 6: Touch Passwords & Accounts


Step 7: Touch Add Account


Step 8: Touch Other


Step 9: Touch Add Mail Account


Step 10: Complete the Name, Email, Password, and Description fields:

A) Enter your name, this will be the displayed on all outgoing messages (what recipients see)
B) Enter your email address
C) Enter your password
D) Enter a description for this account
Touch Next


Caution: A lot of people get stuck here, be sure you have successfully completed steps 1-4 above, and type your mail server address, email address, and password very carefully here. Most of our support calls are the result of simply misspelling, or typing in your details incorrectly.

A) Enter your mail server address
B) Enter your email address
C) Enter your email password
D)Enter your mail server address
E) Enter your email address
F) Enter your email password
Touch Next


Step 12: It may take a few minutes to Verify
Please be patient


Step 13Notes should be left OFF, this feature is not supported
Touch Save


Step 14: Touch the Account you just created


Step 15: Under IMAP, touch your email address


Step 16: Touch Advanced


Step 17: Touch Sent Mailbox


Step 18: Touch Sent Items, then touch Advanced to Go Back


Step 19: Touch Deleted Mailbox


Step 20: Touch Deleted Items, then touch Advanced to Go Back


Step 21: Under Deleted Messages, touch Remove


Step 22: Touch Never, then touch Advanced to Go Back


Step 23: Touch Account to Go Back


Step 24: Touch Done


Step 25: Touch Accounts to Go Back


Step 26: Touch Fetch New Data


Step 27: Select a time interval to check for new messages, we recommend Every 15 Minutes
Touch Accounts to Go Back


Step 28: Touch Settings to go Back


Step 29: Touch Mail


Step 30Threading and Signature Settings

Organized by Thread: Will group your email messages into Conversation mode.
Some people like this, some people don't, you can turn it on or off here.

Signature: Set your signature for outbound emails here
Touch Settings to Go Back


Optional Setting: Notifications 
Settings for "new mail" sound and visual notifications


Step 31:  Touch Notifications


Step 32: Touch Mail


Step 33: Select Notification Options:

Select alert types (we recommend to select all options)

SOUNDS: Select your new mail sound

Touch Notifications to Go Back