This tutorial will show you how to setup your Enguard email account on an iPad.
If you have ActiveSync enabled for your account, please use our ActiveSync Setup on iPad tutorial.
At the time of this writing, the latest iOS version is 11.4, please make sure your iPad is updated to the latest version of iOS to ensure the screenshots below match. We highly recommend setting up your email account when your iPad is connected to Wi-Fi. If you are on 3G/4G/LTE, make sure you have good reception while in one place and not moving around.
Do not skip any steps in this tutorial. Following these instructions out of order or failing to finish the steps will likely result in an error or incorrect setup. You must know your current email password to add your account to the native Mail app on your iPad, and we recommend being connected to WiFi with a strong signal when adding and syncing new accounts to any mobile device.
Screenshots are for reference only, please read the instructions at each step and do not use the example information in the screenshots.
- Determine your Mail Server Address
- Add Your Email Account to the iPhone Mail App
- Optional Setting: Notifications
Determine Your Mail Server Address
You will use the mail server address for both incoming mail server and outgoing mail server settings when adding your email account to mobile devices or third party desktop applications.
So, first let's determine your mail server address.
Step 1: Open a web browser on your computer and go to webmail.yourdomain.com
Replace yourdomain.com with your actual domain name.
For example, if your email address is email@example.com, you would type in webmail.xyzhealth.com.
Do not use a search bar or include http:// or https:// when entering the address into the browser's url bar.
Step 2: You will automatically be redirected to your mail server.
Your mail server address is the first portion of the URL, right before /Login.aspx.
In this example (below) the mail server address that we were redirected to is mail2.enguard.com.
Step 3: Please write down your mail server address, you will need it to complete the steps below.
Add Your Email Account to the iPhone Mail App
Step 1: Touch Settings
Step 2: Touch Accounts & Passwords, then touch Add Account
Step 3: Touch Other
Step 4: Touch Add Mail Account
Step 5: Complete the Name, Email, Password, and Description fields
A) Enter your name, this will be the displayed on all outgoing messages (what recipients see).
B) Enter your email address
C) Enter your email password
D) Enter a description for this account on your iPad
Step 6: Complete the Incoming and Outgoing Server fields
A) Enter your mail server address
B) Enter your email address
C) Enter your mail server address
D) Enter your email address
E) Enter your password
Step 7: It may take a few minutes to Verify. Please be patient.
Step 8: Notes should be kept off, as this feature is not supported. Touch Save
Step 9: Touch the Account you just created.
Step 10: Under IMAP, touch your email address.
Step 11: Touch Advanced
Step 12: Touch Sent Mailbox
Step 13: Touch Sent Items, then touch Advanced to Go Back
Step 14: Touch Deleted Mailbox
Step 15: Touch Deleted Items, then touch Advanced to Go Back
Step 16: Under Deleted Messages, touch Remove
Step 17: Touch Never, then touch Advanced to Go Back
Step 18: Touch Account to Go Back
Step 19: Touch Done
Step 20: Touch Fetch New Data
Step 21: Select a time interval to check for new messages
We recommend Every 15 Minutes
Touch Accounts to Go Back
Step 22: Threading and Signature Settings
Organized by Thread will group your email messages into Conversation mode.
Some people like this, some people don't, you can turn it on or off here.
You can set your outgoing Signature emails sent from this account via the iPhone app.
Tap Settings to Go Back when you're finished.
Your account has been added to the iPad Mail App.
Optional Setting: Notifications
You can also set up "new mail" sound and visual notifications.
Step 1: Touch Mail, then touch Notifications
Step 2: Select Notification Options:
- Turn ON all options
- Select your new mail sound
- Select Banner (Temporary or Persistent)
Touch Mail to Go Back.