This tutorial will show you how to setup your Enguard email account on a Samsung Galaxy S Series or Note Series phone.
If you have ActiveSync enabled for your account, please use our ActiveSync Setup on Samsung Phones tutorial.
At the time of this writing, the latest Android OS version is 8.0 Oreo, please make sure your phone is updated to the latest version of Android OS to ensure the screenshots below match. We highly recommend setting up your email account when your phone is connected to Wi-Fi. If you are on 3G/4G/LTE, make sure you have good reception while in one place and not moving around.
Do not skip any steps in this tutorial. Following these instructions out of order or failing to finish the steps will likely result in an error or incorrect setup. You must know your current email password to add your account to the native Email app on your smart phone.
Screenshots are for reference only. Please read the instructions for each step.
- Determine your Mail Server Address
- Add Your Email Account to the Android Email App
- Optional Setting: Notifications
Determine Your Mail Server Address
You will use the mail server address for both incoming mail server and outgoing mail server settings when adding your email account to mobile devices or third party desktop applications.
So, first let's determine your mail server address.
Step 1: Open a web browser on your computer and go to webmail.yourdomain.com
Replace yourdomain.com with your actual domain name.
For example, if your email address is email@example.com, you would type in webmail.xyzhealth.com.
Do not use a search bar or include http:// or https:// when entering the address into the browser's url bar.
Step 2: You will automatically be redirected to your mail server.
Your mail server address is the first portion of the URL, right before /Login.aspx.
In this example (below) the mail server address that we were redirected to is mail3.entrvst.com.
Step 3: Please write down your mail server address, you will need it to complete the steps below.
Add Your Email Account to the Android Email App
Step 1: Touch the Email Icon
Step 2: Touch the Three Lines in the top left corner
Step 3: Touch Accounts (7.0 skip to step 4)
Step 4: Touch Add Account
Step 5: Touch the Gear icon
Step 6: Touch Add Account
Step 7: Touch Add Other Account
Step 8: Complete both fields and then touch Manual Setup
A) Your Entrvst email address
B) Your email password
Step 9: Touch IMAP account
Step 10: Complete the User name, Incoming Server, and Security type sections:
A) In the User name box, type your email address
B) Under IMAP server, type your mail server address
C) Under the Security type drop-down, select SSL
Step 11: Scroll down and complete the SMTP server, Security type, and User name fields:
A) Under SMTP server, type your mail server address
B) Under the Security type drop-down, select TLS
C) Under User name, type your email address
Step 12: Set the Period to Sync and Sync Schedule:
A) Under the Period to sync Email drop-down, select how many days of email you want to sync, we recommend 1 month, but you can choose any setting.
B) Under the Sync schedule drop-down, select a time interval to check for new messages, we recommend Every 15 minutes [the Auto (when received) option does not work]
Step 13: Edit Names
A) Under Account name: type a description for this account on your phone
B) Under Your name: type your name, this will be the displayed on all outgoing messages (what recipients see).
Step 14: Touch Settings
Step 15: Signature and Download Settings
We recommend turning on Show images
We recommend turning on Auto download attachments
Download only via Wi-Fi is optional if you don't want to use your Mobile Data Allowance to download attachments.
Step 16: Touch the Menu icon
Step 17: Touch the Settings Icon
Step 18: Under View as:
Standard is the default.
Conversation will group your email messages into a Conversation thread.
This setting is based on personal preference and can be changed at any time.
Touch the arrow in the top left to go back when you are finished.
Your account has been added to the Android Email App.
Optional Setting: Notifications
You can also set up "new mail" sound and visual notifications.
Step 1: Touch Settings
Step 2: Touch Sounds and vibration
Step 3: Touch Notification sounds
Step 4: Touch Email notifications
Step 5: Touch your email account
Step 6: Set Notification Sound
Touch Notification sound and select your new mail sound.
Vibrate when sound plays is optional
Touch the back arrow in the top left to go back.