All incoming emails are filtered for SPAM using state of the art anti-spam technologies.
If an email has strong characteristics of spam, it will be moved into the Junk E-mail folder. We never delete messages.
If the sender is blacklisted by a public blacklist, it will be blocked by our server. There are several ways to get blacklisted: virus infected or hacked PCs sending out spam, an email / web hosting company that allows spammers to send spam from their network, or a network / IP address that has been compromised by spammers.
Misconfigured mail servers are also blocked by our server. Most misconfigured email servers do not have reverse DNS or they are trying to spoof (forge) a domain name.
If you are not getting emails from specific people, the first step is to check your Junk E-mail folder. A lot of times, their emails will end up in this folder.
To prevent email addresses from being moved to the Junk E-mail folder, you will need to add those email addresses to your Trusted Senders list. Instructions on how to add email addresses to the Trusted Senders list can be found HERE.
If you added an email address to the Trusted Senders list and are still not getting any emails from that specific sender, then they are most likely on a public blacklist or their email server may be misconfigured and we are blocking them on a Server Wide level. Please send us an email at firstname.lastname@example.org with the email address of the person that you are not receiving email from and we will look into why they are being blocked. If possible please provide the date they tried to message you.