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MobileSync (Exchange) Setup on iPad (iPadOS 13)

This tutorial will show you how to setup your EnGuard email account as MobileSync (Exchange) on an iPad with iPadOS 13.

You must be subscribed to MobileSync (Plan 3) from us, otherwise this tutorial will not work for your iPhone. If you are on Plan 3 and need us to enable MobileSync for your account, please email our support team before setting up your iPhone.

If you do not have MobileSync, please use the Email Setup on iPad (iPadOS 13) tutorial instead.

At the time of this writing, the latest iPadOS version is 13.3, please make sure your phone is updated to the latest version of iPadOS to ensure the screenshots below match.

Do not skip any steps in this tutorial. Following these instructions out of order or failing to finish each step will likely result in an error or incorrect setup. You must know your current email address and password to add your account to the native Mail app on your iPhone. We highly recommend setting up your email account when your phone is connected to Wi-Fi. If you are on 3G/4G/LTE/5G, make sure you have a strong connection while being in one place and not moving around.

Screenshots are for reference only. Please read the instructions at each step.


Step 1: Open a web browser on your computer and go to webmail.yourdomain.com (replace yourdomain.com with your actual domain name)
For example, if your email address is bob@xyzhealth.com, you would type in webmail.xyzhealth.com
Do not use a search box (from Google, Bing, Yahoo, etc.) or include http:// or https:// when entering the URL into the browser's address bar.


Step 2: You will automatically be redirected to your mail server.
Test your email address and password to see if you can login
If you are unable to login, please ask your administrator to provide you with the correct login.


Add Your Email Account to the iPhone Mail App

Step 3: Touch Settings


Step 4: Touch Passwords & Accounts
Touch Add Account


Step 5: Touch Microsoft Exchange


Step 6: Complete the Email and Description fields
A) Enter your email address
B) Enter a description for this account
Touch Next


Step 7: Touch Sign In




Step 8: Enter your password
Touch Next


Step 9: If you see this prompt, touch Continue


Step 10: Select all the options you want to sync with our Webmail
Touch Save


Step 11: Touch your newly created email account


Step 12: Touch Mail Days to Sync


Step 13: Touch No Limit
Touch account name to Go Back


Step 14: Touch Accounts to Go Back


Step 15: Touch Mail


Step 16Threading and Signature Settings

Organized by Thread: Will group your email messages into Conversation mode.
Some people like this, some people don't, you can turn it on or off here.

Signature: Set your signature for outbound emails here
Touch Settings to Go Back


Optional Setting: Notifications 
Settings for "new mail" sound and visual notifications

Step 17:  Touch Notifications


Step 18: Select Notification Options:

Select alert types (we recommend to select all options)

SOUNDS: Select your new mail sound

Touch Notifications to Go Back