This tutorial will show you how to setup your Entrvst ActiveSync Account on a Samsung Galaxy S Series and Note Series phone.
You must be subscribed to ActiveSync from us, otherwise this tutorial will not work for your phone.
If you do not have ActiveSync, please use the Email Setup on Samsung Phones tutorial instead.
If you are on Plan 3 and need us to enable ActiveSync for your account, please email our support team before setting up your Samsung phone.
At the time of this writing, the latest Android OS version is 8.0 Oreo, please make sure your phone is updated to the latest version of Android OS to ensure the screenshots below match. We highly recommend setting up your email account when your phone is connected to Wi-Fi. If you are on 3G/4G/LTE, make sure you have good reception while in one place and not moving around.
Do not skip any steps in this tutorial. Following these instructions out of order or failing to finish the steps will likely result in an error or incorrect setup. You must know your current email password to add your account to the native Email app on your smart phone.
Screenshots are for reference only, please read the instructions at each step and do not use the information in the screenshots.
Add Your Email Account to the Android Email App with Active Sync
Step 1: Touch Email
Step 2: Touch the Three Line icon on the top left corner. If this is the first address installed, skip to step 5
Step 3: Touch the Gear icon
Step 4: Touch Add Account
Step 5: Touch Corporate
Step 6: Complete both fields, then touch Sign In
A) Type your email address
B) Type your email password
Touch Sign In
Step 7: At this prompt, touch Allow
Step 8: At this prompt, touch OK
Step 9: At this prompt, touch OK
Step 10: Select Sync Options:
1. Under the Period to sync Email drop-down, select how many days of email you want to sync, we recommend 1 month, but you can choose any setting.
2. Select all the options you want to Sync with our Webmail
Step 11: Touch Activate
Step 12: Enter a description for this account on your phone, then touch Done
Step 13: Touch the Menu Icon
Step 14: Touch the Settings icon
Step 15: Touch your email account
Step 16: Signature and Download Settings
We recommend turning on Show images
We recommend turning on Auto download attachments
Download only via Wi-Fi is optional if you don't want to use your Mobile Data Allowance to download attachments.
Step 17: Select Viewing Option:
Standard is the default.
Conversation will group your email messages into a Conversation thread.
This setting is based on personal preference and can be changed at any time.
Touch the arrow in the top left to go back when you are finished.
Your account has been added to the Android Email App.
Optional Setting: Notifications
You can also set up "new mail" sound and visual notifications.
Step 1: Touch Settings
Step 2: Touch Sounds and vibration
Step 3: Touch Notification sounds
Step 4: Touch Email notifications
Step 5: Touch your email account