This tutorial will show you how to setup ActiveSync on your iPhone.
You must be subscribed to ActiveSync from us, otherwise this tutorial will not work for your iPhone.
If you do not have ActiveSync, please use the Email Setup on iPhone tutorial instead.
If you are on Plan 3 and need us to enable ActiveSync for your account, please email our support team before setting up your iPhone.
At the time of this writing, the latest iOS version is 11.4, please make sure your phone is updated to the latest version of iOS to ensure the screenshots below match. We highly recommend setting up your email account when your phone is connected to Wi-Fi. If you are on 3G/4G/LTE, make sure you have good reception while in one place and not moving around.
Do not skip any steps in this tutorial. Following these instructions out of order or failing to finish the steps will likely result in an error or incorrect setup. You must know your current email password to add your account to the native Mail app on your iPhone, and we recommend being connected to WiFi with a strong signal when adding and syncing new accounts to any mobile device
Screenshots are for reference only. Please read the instructions for each step.
Add Your Email Account to the iPhone Mail App
Step 1: Touch Settings
Step 2: Touch Accounts & Passwords (Passwords & Accounts for iOS 12)
Step 3: Touch Add Account
Step 4: Touch Exchange
Step 5: Complete the Email and Description Fields under Exchange
A) Enter your email address
B) Enter a description for this account on your iPhone
Step 6: Touch Sign In when this message appears.
Step 7: Enter your password, then touch Next
Step 8: If you see this prompt, touch Continue
Please allow time for this to Verify (may take a few minutes).
Step 9: Select all the options you want to sync with our Webmail, then touch Save
Step 10: Touch Settings to Go Back
Step 11: On the Settings screen, touch Mail
Step 12: Threading and Signature Settings
Organized by Thread will group your email messages into Conversation mode.
Some people like this, some people don't, you can turn it on or off here.
You can set your outgoing Signature emails sent from this account via the iPhone app.
Tap Settings to Go Back when you're finished.
Your account has been added to the iPhone Mail App with ActiveSync.
Optional Setting: Notifications
You can also set up "new mail" sound and visual notifications.
Step 1: Touch Notifications
Step 2: Touch Mail
Step 3: Select Notification Options:
- Turn ON all options
- Select your new mail sound
- Select Banner (Temporary or Persistent)
Touch Notifications to Go Back.