ActiveSync Setup on iPhone

This tutorial will show you how to setup ActiveSync on your iPhone.

You must be subscribed to ActiveSync from us, otherwise this tutorial will not work for your iPhone. 
If you do not have ActiveSync, please use the Email Setup on iPhone tutorial instead.

If you are on Plan 3 and need us to enable ActiveSync for your account, please email our support team before setting up your iPhone.

At the time of this writing, the latest iOS version is 11.4, please make sure your phone is updated to the latest version of iOS to ensure the screenshots below match. We highly recommend setting up your email account when your phone is connected to Wi-Fi. If you are on 3G/4G/LTE, make sure you have good reception while in one place and not moving around.

Do not skip any steps in this tutorial. Following these instructions out of order or failing to finish the steps will likely result in an error or incorrect setup. You must know your current email password to add your account to the native Mail app on your iPhone, and we recommend being connected to WiFi with a strong signal when adding and syncing new accounts to any mobile device

Screenshots are for reference only. Please read the instructions for each step.


Topics Covered:

  1. Add Your Email Account to the iPhone Mail App with Active Sync
  2. Optional Setting: Notifications 

Add Your Email Account to the iPhone Mail App


Step 1: Touch Settings





Step 2: Touch Accounts & Passwords (Passwords & Accounts for iOS 12)





Step 3: Touch Add Account





Step 4: Touch Exchange





Step 5: Complete the Email and Description Fields under Exchange

A) Enter your email address
B) Enter a description for this account on your iPhone
Touch Next






Step 6: Touch Sign In when this message appears.





Step 7: Enter your password, then touch Next





Step 8: If you see this prompt, touch Continue
Please allow time for this to Verify (may take a few minutes).





Step 9: Select all the options you want to sync with our Webmail, then touch Save





Step 10: Touch Settings to Go Back





Step 11: On the Settings screen, touch Mail





Step 12Threading and Signature Settings

Organized by Thread will group your email messages into Conversation mode.
Some people like this, some people don't, you can turn it on or off here.

You can set your outgoing Signature emails sent from this account via the iPhone app.
Tap Settings to Go Back when you're finished.



All Done!
Your account has been added to the iPhone Mail App with ActiveSync.




Optional Setting: Notifications 

You can also set up "new mail" sound and visual notifications.

Step 1: Touch Notifications





Step 2: Touch Mail





Step 3: Select Notification Options:

  • Turn ON all options
  • Select your new mail sound
  • Select Banner (Temporary or Persistent)


Touch Notifications to Go Back.