Webmail Tutorials

How to send a password-protected, Encrypted Email

This tutorial will show you how to send a password-protected, encrypted email to any recipient outside of Entrvst. This message encryption feature is designed to encrypt the message body of the email and all attachments, delivering your message to the recipient through our Secure Webmail System. If you only need to send a file securely, you may also use our Secure File Link (http://support.entrvst.com/024685-Sending-files-with-Secure-File-Link) feature. Secure File Link provides simpler/f...

Sending files with Secure File Link

Our Secure File Link feature enables you to send files up to 2GB in size, to anyone, from our Secure Cloud. This tutorial will show you how to upload files to our Secure Cloud and send encrypted links so your recipient may download the file securely. Step 1: First, log into your address on our Webmail System from your internet browser (http://support.enguard.com/813300-Compatible-Web-Browsers). We are using Google Chrome and logging into a demo address on mail3.entrvst.com in this ex...

Compatible Web Browsers

For the best user experience, please use a compatible Web Browser for our Webmail Application. You can install and run multiple web browsers on your computer at the same time. There is no requirement to completely replace your favorite web browser with the ones we recommend below. Just be sure to use a recommended browser when accessing our Webmail Application. Google Chrome (Windows, Mac, and Linux) - Free Download (https://www.google.com/chrome) 100% Compatible and Fastest (reco...

Share Contacts, Calendar, Tasks, and Notes

This tutorial will show you how to share Contacts, Calendar, Tasks and Notes with other users within your organization, and how to map Contacts, Calendar, Tasks and Notes that have been shared to you. Any user can share their data with other users. In this example, we will share a user's contacts. Topics covered: * Share resource to others (#1) * Map resource shared to you (#2) ------------------------- Share Resources to other users Step 1: From the user's webmail ...

Adding multiple calendars

This tutorial will show you how to add multiple calendars to your your primary calendar. You can create as many calendars as you want. Step 1: In Webmail go into Settings menu on the left Step 2: In the middle pane, click Calendar Settings Step 3: In the right pane: 1) Click the Calendars tab 2) Click the Add button Step 3: You will see this pop-up window (below). 1) Enter a name for the calendar. In this example, we are naming it "Personal"...

Viewing multiple calendars

To add multiple calendars to your primary calendar, Click Here (https://support.enguard.com/723988-Adding-multiple-calendars) for a tutorial. Step 1: By default, we will display all your calendars in an Overlay Calendar view, which will merge and color code all calendars into one calendar. Step 2: If you do not want to see a particular calendar, click the Calendars dropdown menu. Step 3: Click the calendar you do not want to see to uncheck it. In this example, w...

Creating a disposable email address (alias)

This tutorial will show you how to create a temporary, disposable email address (alias). A temporary address is useful for when you need to receive an email one time only, and don't want to give out your real email address. Step 1: Go into Email menu Step 2: In the middle pane, from the Actions menu, click Disposable Address Step 3: You will see this pop-up window. 1) You can choose a Destination Folder for the incoming message to be put in. 2) The default...

Creating Signatures

This tutorial will show you how to setup Signatures. There are really two parts to setting up an email signature. You can create multiple signatures to select from when composing an email, and you can then assign any one of those as your default signature. We will review steps for both parts: * Creating Signatures (#1) * Assigning a Default Signature (#2) ------------------------- Creating Signatures Step 1: Click on the Settings icon. Step 2: In the mid...

Adding a logo to your email signature

This tutorial will show you how to add a logo to your email signature. If you need help creating a signature, step-by-step instructions are available here (https://support.entrvst.com/922627-Creating-Signatures). Topics covered: - Finding the logo URL, and preparing the logo code. (#1) - Inserting the code into your signature. (#2) ------------------------- Finding the logo URL, and preparing the logo code. Step 1: In order to add a logo to your email signature, you'll...

Create, delete, rename, and move folders

This tutorial will show you how to manage folders in our Webmail. Topics covered: * Create new folder (#1) * Rename a folder (#2) * Delete a folder (#3) * Move a folder to be a sub-folder (#4) * Move a sub-folder to be a root folder (#5) Make sure you are in the Email Tab of Webmail. ------------------------- To create a new folder: Step 1: From the Actions Menu, Select New Folder Step 2: Complete these fields: A) Select Root Folder from the Parent dr...

Moving messages

This tutorial will show you how to move messages in our Webmail. There are a few ways to move message(s). We will review all of your options. ------------------------- Moving a Single Message Drag and Drop Method Simply click and hold on the message, then drag it to another folder and release. Make sure the selected folder is highlighted in gray and the message notification turns green. In the example below, we dragged the message to the Test folder. Actions Menu Me...

Sharing Email Folders

This tutorial will show you how to share Email Folders with other users within your organization. Any user can share their email folder with other users. In this example, we will share a user's Inbox. Step 1: Log into the user's address (in Webmail) who will be sharing their folder. Click on the Settings icon Step 2: From the middle pane, Expand the Sharing Menu. Select Shared Resources Step 3: On the right pane, Click the New button Step 4: In ...

Enable Read Receipts

This tutorial will show you how to request read receipts for outgoing messages in our Webmail Service. If you request a read receipt for an outgoing message, you will receive an email notification when your recipient has opened (read) your message - even if they have not replied to it. This is a great way to track whether your correspondence is being followed by the recipient. Keep in mind, not all other email providers and apps support read receipts, so read receipts are not 100% reliable....

Creating an autoresponder

This tutorial will show you how to create an autoresponder. Step 1: Click the Settings icon. Step 2: In the middle pane, click Auto-Responder Then, in the right pane, Check the Enable auto-responder box. Step 3: Configure your Auto-Responder 1) Click the Message tab. 2) Enter a Subject. 3) Optional. You can enable active date range to automatically turn the autoresponder on or off. If not, it will autorespond indefinitely until you manually disable the a...

Creating an External Group Distribution List

This tutorial will show you how to create an External Group Distribution List. Using groups is a convenient way to sent a mass email to multiple people at once. Step 1: Click on the Contacts icon. Step 2: From the middle pane, click on New Step 3: You will get a pop-up box. Click on Master Categories Enter group names separated by a commas. You can create as many groups as you want. When done, click OK. Step 4: Add Any Contact to a Category N...

Managing Trusted Senders List

This tutorial will show you how to manage your Trusted Senders List. Trusted Senders are never scanned for spam, which ensures that their messages are never moved into your Junk Email folder. Step 1: Click on the Settings icon. Step 2: In the middle pane, click on Trusted Senders Step 3: In the right pane, click on New Step 4: Add your Trusted Senders: Domains or Email Addresses A) You will get a pop-up box. B) Enter domain names of companies yo...

Block Senders, Manage Blocked Senders

The tutorial will show you how to Create and Manage Content Filters that Block Senders for your email account from the Webmail System Settings. You can block senders yourself if you prefer not to receive mail from them in the future. A sender can be a single email address or an entire domain name. Any user has the ability to block senders on their own account, and administrators can even block senders for their entire company with our help. There are multiple ways to block senders: -...

Create a Content Filter

This tutorial will show you how to create a Content Filter for your email account from the Entrvst Webmail System. Content Filtering can be used to accomplish a number of goals. Some examples include: - Blocking Senders - Sorting Incoming Mail from Particular Senders to Particular Folders - Automatically Marking Specific Incoming Mail as High Priority - Placing All Mail with Attachments into a Custom Folder In this example, we will Create a Content Filter that sorts all inco...

Manage Auto-Complete List

This tutorial will show you how to manage your Auto-Complete List. By default, our webmail remembers all email addresses that you send to. When typing an email address into the To field, you will get a drop down option with matching email addresses. This can be a huge time saver. However, sometimes you may want to delete remembered email addresses. Step 1: Go into Settings Step 2: In the middle pane, expand the Advanced Settings menu by clicking on the + icon. Select ...

Sending an email to everyone within your organization

This tutorial will show you how to send an email to Everyone within your organization. You will use the Global Address list to address every email address @ your domain name. This can be done from Webmail. Step 1: Create a new message, click on the To icon. Step 2: Select Your Recipients 1. You will get a pop-up box. 2. From the bottom left, select Global Address List from the drop down menu. 3. At the top left, put a checkmark into the top box to select all contacts. ...

Disable Spam Filtering

This tutorial will show you how to disable spam filtering. The primary reason for disabling spam filtering is to ensure that no emails go into the Junk E-mail folder. If you choose to disable the spam filtering we have in place to protect your account, you do so at your own risk. Please do not disable your spam filtering to accommodate a few senders who are having trouble reaching you. It is much safer to simply add senders you trust (who have had delivery issues) to your Trusted Senders Li...

Changing your password

This tutorial will show you how to change your email account's password. This option is available to you only if your organization's policies permits password changes. If your company does not allow user password changes from Webmail, contact your administrator to request a password change. Step 1: Click on the Settings icon Step 2: Under Account Settings on the right pane, enter your password twice. When done, click Save. Password Requirements: At least 8 character...

Import/Migrate emails and folders from another hosting provider

This tutorial will show you how to import your email messages and folders from another hosting provider. The Mailbox Migration tool can be used to import your email data from an address residing on another email host's mail server to any of your email addresses on our server. You should not use this tool unless you are an experienced IT person. We do not guarantee that this tool will work for all scenarios, and in some cases you will require our assistance. We do not recommend migrating em...

Errors uploading files or folders

If you encounter an error when uploading a file or folder to an email message, check these guidelines first: - Use the Attach Files button instead of dragging and dropping files and folders into the email message body. - Please make sure that your files or folders do not contain the following incompatible characters: \ / : * ? “ < > | - For large files, try using the Secure File Link (https://support.enguard.com/024685-Sending-files-with-Secure-File-Link) tool instead. ...

Webmail / Email is Slow

Speed issues in Webmail are almost always caused by local factors. Entrvst operates our servers in one of the best POPs (which means a point of presence) in Southern California. Not only is it located directly on the largest Sonet ring in Orange County, but the facility also has direct access to over 14 network providers. In terms of volume, the Sonet ring consists of nine independent OC-192 fiber loops. To translate, that is the equivalent of 90,000 Mbps or about 60,000 T1s. We are confide...

I am not getting emails from specific people

All incoming emails are filtered for SPAM using state of the art anti-spam technologies. If an email has strong characteristics of spam, it will be moved into the Junk E-mail folder. We never delete messages. If the sender is blacklisted by a public blacklist, it will be blocked by our server. There are several ways to get blacklisted: virus infected or hacked PCs sending out spam, an email / web hosting company that allows spammers to send spam from their network, or a network / IP address th...

Wrong time on email messages

If the time displayed in email messages is incorrect and does not match your time zone, please set your time zone in Webmail by following the steps below. Go into Settings In the middle pane, select Account Settings In the right pane: 1. Select the correct time zone from the Time Zone drop down menu 2. Click Save

Disable auto-save as draft

By default, our Webmail will auto-save your message as a draft message every 5 minutes. You can adjust the timing or turn it off completely by following the steps below. Go into Settings In the middle pane, select Account Settings In the right pane: 1. Click the Compose tab 2. Select None, 1 minute, 2 minutes, 3 minutes, or 5 minutes 3. Click Save