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Email Setup in Apple Mail 11.x (macOS High Sierra)

This tutorial will show you how to setup your email account in Apple Mail 11.x on macOS High Sierra.

At the time of this writing, the latest macOS version is High Sierra 10.13, please make sure your computer is updated to the latest version of macOS to ensure the screenshots below match.


Choose your starting point: 


Screenshots are for reference only. Please read the instructions at each step and do not use the information in the screenshots.


Determine Your Mail Server Address

You will use the mail server address for both incoming mail server and outgoing mail server settings when adding your email account to mobile devices or third party desktop applications. 

So, first let's determine your mail server address.


Step 1: Open a web browser on your computer and go to webmail.yourdomain.com

Replace yourdomain.com with your actual domain name.

For example, if your email address is bob@xyzhealth.com, you would type in webmail.xyzhealth.com.
Do not use a search bar or include http:// or https:// when entering the address into the browser's url bar.



Step 2: You will automatically be redirected to your mail server.

Your mail server address is the first portion of the URL, right before /Login.aspx.
In this example (below) the mail server address that we were redirected to is mail3.entrvst.com.



Step 3: Please write down your mail server address, you will need it to complete the steps below.


If this is the first time you are adding an account to Apple Mail...


Step 1: Open Apple Mail




Step 2: Select Other Mail Account... then click Continue




Step 3: Skip to account setup details


If you are adding another account to Apple Mail... 


Step 1: Open Apple Mail




Step 2: In the top right of your screen, you should see "Mail"
Click Mail, then click Add Account...




Step 3: Select Other Mail Account... then click Continue



Account Setup Details


Step 1: Complete the following fields:

A) Enter your name, this will be the displayed on all outgoing messages (what recipients see).
B) Enter your email address
C) Enter your email password

Click Sign In






Step 2: Enter your mail server address twice, then click Sign In






Step 3: Uncheck Notes, as this feature is not supported, then click Done





Step 4: Click Mailboxes to open the folders pane.






Step 5: From the Mail menu, select Preferences






Step 6: Click the Accounts icon

For the Description: Give this account any name to identify it (useful if you have multiple email accounts in Apple Mail)





Step 7: Complete the following Accounts settings:

Click Mailbox Behaviors

A) Sent Mailbox: select Sent Items from the drop-down
B) Junk Mailbox: select Junk E-Mail from the drop-down
C) Trash Mailbox: select Deleted Items from the drop-down
D) Erase deleted messages: select Never from the drop-down

Close Preferences





Step 8: (Optional) Organize your messages by conversation.

From the View menu, select "Organize by Conversation" in the drop-down.
This will group your email messages into Conversation mode. Some people like this view, while some people do not.
You can turn it on or off here, any time.