Control Panel

Change Administrator Password for Control Panel

This tutorial will show you how to Change the Password for the Administrator in our Control Panel. Step 1: Under your username (customer number) on the right of the page, click on Change Password. Step 2: Type your new password twice, then click Change Password. Secure Password Requirements: Must contain at least 8 characters, 1 uppercase letter, 1 lowercase letter, 1 number and 1 special character or symbol. Must not contain any part of your email address, name, domain, busines...

Create a New Email Address

This tutorial will show you how to setup a New Email Address. In this example, we are creating an email address named john@johndoe.com Step 1: Click on the Accounts icon Step 2: Click on the Create Mail Account button Step 3: Fill out the Mail Account Properties page: 1) E-mail Address: type the first part of the email address you want to create (the part that comes before the @ symbol) 2) Select your domain name from the drop down menu 3) Password: type a...

Create an Autoresponder

This tutorial will show you how to create an Autoresponder. An autoresponder is also known as an auto-reply or out-of-office reply. It will automatically send an message letting any email senders know that you are not responding to email temporarily. Topics covered: * Create an Autoresponder (#1) * Remove an Autoresponder (#2) * Related: Mail Forwarding (#3) ------------------------- You can create and enable an Autoresponder for any address in the Control Panel. St...

Temporarily forward email to another user

This tutorial will show you how to Temporarily Forward Email to another user. This is useful if you will be out of the office and want someone else to receive and reply to your emails. Please be aware that automatic email forwarding is limited to internal only. Forwarding to an outside domain is not HIPAA compliant, and our system prevents you from using addresses outside of your domain with Entrvst with this feature. Topics covered: - Setup Automatic Mail Forwarding (#1) - Remove...

Change a user's email account password

This tutorial will show you how to Change a user's email account password. Email address (user) passwords must be changed by an administrator or person with access to your control panel on your end. Entrvst support staff cannot change, reveal, or assign email address passwords for any user - even administrators. Administrators can follow these steps at any time to change individual user's email passwords. Step 1: Click on the Accounts icon Step 2: Click on the blue email a...

Delete an email account

This tutorial will show you how to Delete an email account. Unless you are subscribed to our Email Archiving service, when you delete an email account the data contained within it will be permanently erased. If you are subscribed to our Email Archiving service, we will have a backup of the account's email data and can restore it at any time. Step 1: Click on the Accounts icon Step 2: Click on the blue email address link for the email account that you want to delete. ...

Disable/Enable an Email Account

This tutorial will show you how to Disable and (re)Enable an email account. Disabling an email account does not delete it. Instead, this will disable access to the address so that it may not be logged into from Webmail or used from third party locations. Accounts installed into mail clients and mobile devices will not be able to send or see newly received mail while disabled. Disabled accounts cannot be logged into at all but they will still receive incoming emails. When to disable an ac...

Create a Mail Alias / Forwarding Email Address

This tutorial will show you how to create a Mail Alias / Forwarding Email Address. A Mail Alias is a one-to-one auto-forward of one email address to another email address. If you want auto-forward to more than one user, this can be done with the Create a Group Alias / Forwarding Email Address (https://support.enguard.com/145771-Create-a-Group-Alias--Forwarding-Email-Address) tutorial. Please be aware that mail aliases are restricted to internal only: forwarding within the same domain name, to...

Create a Group Alias / Forwarding Email Address

This tutorial will show you how to create a Group Alias / Forwarding Email Address. A Group Alias (also known as a Mail Group) is an auto-forward of one email address to multiple users. This is useful if your organization has many departments and would like to create Internal Group Distribution Lists. Please be aware that mail aliases are restricted to internal only: forwarding within the same domain name, to the other Enguard addresses or aliases on your account. In this example, we will cr...

Create an FTP User Account

This tutorial will show you how to create an FTP User Account. After setting up an FTP Account, you will be able to upload and download web files to our web server using any FTP software. Typically, you will need to enter the FTP Account (user name), password, and FTP server address in order to connect to our server with FTP software. The FTP server name is ftp.yourdomain.com (replace yourdomain.com with your actual domain name). Step 1: Click on the FTP Accounts icon. ...

How to Manage DNS Records

This tutorial will show you how to Manage DNS Records for your domain name. This information is for clients whose domains are registered with us and/or whose DNS is managed by us. - If your domain is using our name servers, then its DNS zone can be managed from the Enguard control panel. - If your domain is using outside name servers, then your DNS zone is hosted elsewhere and you cannot manage it from our Control Panel. WARNING: Do not alter your DNS records unless you absolute...