This tutorial will show you how to setup an email account in Mozilla Thunderbird for Mac.
Mozilla Thunderbird is a free mail client option that we support use of for Mac and Windows users.
You can download Thunderbird for free from Mozilla and begin using it immediately.
Screenshots are for reference only. Please read the instructions at each step and do not use the information in the screenshots.
Determine Your Mail Server Address
You will use the mail server address for both incoming mail server and outgoing mail server settings when adding your email account to mobile devices or third party desktop applications.
So, first let's determine your mail server address.
Step 1: Open a web browser on your computer and go to webmail.yourdomain.com
Replace yourdomain.com with your actual domain name.
For example, if your email address is email@example.com, you would type in webmail.xyzhealth.com.
Do not use a search bar or include http:// or https:// when entering the address into the browser's url bar.
Step 2: You will automatically be redirected to your mail server.
Your mail server address is the first portion of the URL, right before /Login.aspx.
In this example (below) the mail server address that we were redirected to is mail3.entrvst.com.
Step 3: Please write down your mail server address, you will need it to complete the steps below.
Adding an email account to Mozilla Thunderbird
Step 1: Open Thunderbird
Step 2: From the Tools menu at the top of your screen, select Account Settings...
Step 3: On the bottom left of the Account Settings menu, click the Account Actions button and select Add Mail Account
Step 4: If you see this prompt, select Skip this and use my existing email
Step 5: Add your email account information
A) Enter your display name (will be shown on outgoing emails)
B) Enter your email address
C) Enter your email password
Step 6: If you see this prompt, click Cancel
Step 7: Enter the correct server information for your account:
A) Enter your mail server address
B) Enter 993
C) Enter your mail server address
D) Enter 465
E) Enter your email address again
Step 8: Upon a successful re-test, you will have the option to click Done.
The Authentification will have updated to "Encrypted Password"
Verify all server settings once more, then click Done.
Step 9: Click OK at the bottom right.
Step 10: Thunderbird will now sync to the server and download your messages and folders. If you do not see your folders and messages populating in Thunderbird automatically after a few minutes, you can click "Get Messages" in the Thunderbird window.
Please do not continue, close Thunderbird, or shut down your computer until the account has completely finished downloading messages and folders. The first time you sync your account after adding it to Thunderbird may take minutes or (less common) a few hours, depending on your internet connection and how much data is in your account on the server.
Step 11: Open Account Settings again from the Tool Menu
Step 12: Under your newly added email address, select Server Settings
Step 13: Configure Server Settings for your Account
A) Put a check by these three options
B) Using the "Move it to this folder" option, select the "Deleted Items" folder for your email address.
C) Put a check in both of these boxes
Step 14: Open Account Settings again from the Tool Menu, and this time select Copies & Folders
A) Change "Archives" Folder on: to Local Folders
B) Change "Template" Folder on: to Local Folders
Step 15: Open Account Settings again from the Tool Menu, and this time select Composition & Addressing
For the option underneath "Automatically quote the original message when replying" make sure to choose
Then, start my reply above the quote from the drop down menu.
Step 16: Open Account Settings again from the Tool Menu, and this time select Junk Settings
Un-check Enable adaptive junk mail controls for this account
That's it! You have successfully added your email account to Thunderbird with the proper server settings.
The first time you setup an account in Thunderbird, it will sync to the server and download all your messages and folders automatically. From then on, all new incoming emails will be pushed to your inbox in real-time. It is not necessary to click the "Get Mail" button to check for new email regularly. By doing so, you will actually force Thunderbird to re-sync with the email contents on the server which is not necessary and may freeze the program (especially of you have limited bandwidth at your location).
At the end of the day it is advisable to close down Thunderbird. Then, re-open Thunderbird in the morning to establish a new connection to the server.