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Email Setup on iPad (iPadOS 13)

This tutorial will show you how to setup your EnGuard email account on an iPad with iPadOS 13.

If you have MobileSync enabled for your account, please use our MobileSync (Exchange) Setup on iPad (iPadOS 13) tutorial.

At the time of this writing, the latest iPadOS version is 13.3, please make sure your phone is updated to the latest version of iPadOS to ensure the screenshots below match.

Do not skip any steps in this tutorial. Following these instructions out of order or failing to finish each step will likely result in an error or incorrect setup. You must know your current email address and password to add your account to the native Mail app on your iPhone. We highly recommend setting up your email account when your phone is connected to Wi-Fi. If you are on 3G/4G/LTE/5G, make sure you have a strong connection while being in one place and not moving around.

Screenshots are for reference only. Please read the instructions at each step.

 

Determine Your Mail Server Address

You will use the mail server address for both incoming mail server and outgoing mail server settings when adding your email account to an iPhone. 

Step 1: Open a web browser on your computer and go to webmail.yourdomain.com (replace yourdomain.com with your actual domain name)
For example, if your email address is bob@xyzhealth.com, you would type in webmail.xyzhealth.com
Do not use a search box (from Google, Bing, Yahoo, etc.) or include http:// or https:// when entering the URL into the browser's address bar.

 

Step 2: You will automatically be redirected to your mail server.
Your mail server address is the first portion of the URL.
In this example, the mail server address is: mail.enguard.com

 

Step 3: Please write down your mail server address, you will need it to complete the steps below.

 

Step 4: Test your email address and password to see if you can login
If you are unable to login, please ask your administrator to provide you with the correct login.

 

Add Your Email Account to the iPad Mail App

Step 5: Touch Settings

 

Step 6: Touch Passwords & Accounts
Touch Add Account

 

Step 7: Touch Other

 

Step 8: Touch Add Mail Account

 

Step 9: Complete the Name, Email, Password, and Description fields:

A) Enter your name, this will be the displayed on all outgoing messages (what recipients see)
B) Enter your email address
C) Enter your password
D) Enter a description for this account
Touch Next

 

Step 10: Complete INCOMING MAIL SERVER and OUTGOING MAIL SERVER fields.
Caution: A lot of people get stuck here, be sure you have successfully completed steps 1-4 above, and type your mail server address, email address, and password very carefully here. Most of our support calls are the result of simply misspelling, or typing in your details incorrectly.

A) Enter your mail server address
B) Enter your email address
C) Enter your email password
D)Enter your mail server address
E) Enter your email address
F) Enter your email password
Touch Next

 

Step 11Notes should be left OFF, this feature is not supported
Touch Save

 

Step 12: Touch the Account you just created

 

Step 13: Under IMAP, touch your email address

 

Step 14: Touch Advanced

 

Step 15: Touch Sent Mailbox

 

Step 16: Touch Sent Items, then touch Advanced to Go Back

 

Step 17: Touch Deleted Mailbox

 

Step 18: Touch Deleted Items, then touch Advanced to Go Back

 

Step 19: Under Deleted Messages, touch Remove

 

Step 20: Touch Never, then touch Advanced to Go Back

 

Step 21: Touch Account to Go Back

 

Step 22: Touch Done

 

Step 23: Touch Accounts to Go Back

 

Step 24: Touch Fetch New Data

 

Step 25: Select a time interval to check for new messages, we recommend Every 15 Minutes
Touch Accounts to Go Back

 

Step 26: Touch Mail

 

Step 27Threading and Signature Settings

Organized by Thread: Will group your email messages into Conversation mode.
Some people like this, some people don't, you can turn it on or off here.

Signature: Set your signature for outbound emails here
Touch Settings to Go Back

 

Optional Setting: Notifications 
Settings for "new mail" sound and visual notifications

Step 28:  Touch Notifications

 

Step 29: Select Notification Options:

Under ALERTS
Select alert types (we recommend to select all options)

SOUNDS: Select your new mail sound

Touch Notifications to Go Back