This tutorial will show you how to manually setup your Enguard ActiveSync Email Account in Outlook 2013.
ActiveSync will sync email, calendar, address book, and tasks in Outlook with our Webmail.
You must be subscribed to ActiveSync, otherwise this function will not work. If you are on our Plan 3 and need us to enable ActiveSync for your account, please email your request to our support team before setting up Outlook.
Choose your starting point:
- Determine your Mail Server Address
- Adding an account to Outlook for the first time
- Adding an additional account to Outlook
- Account Setup Details
- Disable Outlook Junk Filter
- Sync Settings
Screenshots are for reference only. Please read the instructions at each step and do not use the example information in the screenshots.
Determine Your Mail Server Address
You will use the mail server address for both incoming mail server and outgoing mail server settings when adding your email account to mobile devices or third party desktop applications.
So, first let's determine your mail server address.
Step 1: Open a web browser on your computer and go to webmail.yourdomain.com
Replace yourdomain.com with your actual domain name.
For example, if your email address is email@example.com, you would type in webmail.xyzhealth.com.
Do not use a search bar or include http:// or https:// when entering the address into the browser's url bar.
Step 2: You will automatically be redirected to your mail server.
Your mail server address is the first portion of the URL, right before /Login.aspx.
In this example (below) the mail server address that we were redirected to is mail3.entrvst.com.
Step 3: Please write down your mail server address, you will need it to complete the steps below.
If you are adding an email account to Outlook for the first time, you will see this prompt.
Step 1: Click Next.
Step 2: At this prompt, Click Next.
Step 3: Skip to Account Setup Details
Adding an additional email account to Outlook
Step 1: Click the File tab
Step 2: Click Add Account.
Account Setup Details
Step 1: Select Manual setup or additional server types, then click Next.
Step 2: Select Exchange ActiveSync compatible service, then click Next.
Step 3: Complete the following Account Settings fields:
A) Enter your name, this will be the displayed on all outgoing messages (what recipients see).
B) Enter your email address
C) Enter your mail server address
D) Make sure the username is your full email address
E) Enter your password
Step 4: Click Close.
Step 5: Click Finish.
Your account has been successfully setup.
New email will be pushed to your Inbox in real-time.
Disable Outlook Junk Filter
Please be sure to disable the Junk Filtering in Outlook.
You do not need this filtering, as we have state of the art spam filtering in place on the servers.
Step 1: Click on the Junk (drop-down) and select Junk E-mail Options...
Step 2: Select No Automatic Filtering, then click OK
Step 1: Click on the File tab
Step 2: Click on the Account Settings dropdown, then select Account Settings...
Step 3: Double-click on your ActiveSync account.
Step 4: Slide the Mail to keep offline: slider to the right until it says All
Step 5: Click Close.
Step 6: Click Finish.
Step 7: Click Close.