Mobile Sync Setup on iPhone (iOS 26)

Last updated November 8, 2026

Set up Mobile Sync (push email, calendar, contacts, tasks and notes) on an iPhone with iOS 26. Enterprise Plan only.

You must be subscribed to our Enterprise Plan or have a Mobile Sync License from us, otherwise this guide will not work for your iPhone. If you are on our Enterprise Plan and need us to enable Mobile Sync for your account, please email our support team before setting up your iPhone.

If you do not have MobileSync, please use the Email Setup on iPhone (iOS 26) guide instead.

This guide was written for iOS 26.0.1. Make sure your device is up to date so the screenshots match.

Do not skip any steps, and do them in order. If you skip a step or leave one unfinished, the setup will likely fail.

You need your current email address and password to add your account to the native Mail app on your iPhone. We recommend setting up your email while your device is on Wi-Fi. If you are on 3G/4G/LTE/5G, make sure you have a strong connection and stay in one place.

The screenshots are for reference only. Please read the instructions at each step.

Part 1: Find your mail server address

You will use the mail server address for both incoming mail server and outgoing mail server settings when adding your email account to an iPhone.

Step 1: Open webmail in your browser

Open a web browser on your computer and type webmail.yourdomain.com in the address bar. Replace yourdomain.com with your own domain name.

For example, if your email address is bob@xyzhealth.com, you would type in webmail.xyzhealth.com

Type it in the address bar at the top of the browser, not in a search box (Google, Bing, Yahoo and so on). Do not type http:// or https:// in front of it.

Step 2: Find your mail server address

You will be sent to your mail server automatically.

Your mail server address is the first portion of the URL.

In this example, the mail server address is: mail.enguard.com

Step 3: Write it down

Write down your mail server address. You will need it for the steps below.

Check that your email address and password work by logging in to webmail.

If you cannot log in, ask your administrator for the correct login.

Part 2: Add Your Email Account to the iPhone Mail App

Step 5: Touch Settings

Step 6: Touch Apps

Step 7: Touch Mail

Step 8: Touch Add Account

Step 9: Type your email address

Touch Next

Step 10: Touch Microsoft Exchange

Step 11: Complete the Description field

Enter a description for this account

Touch Next

Step 12: Touch Configure Manually

Step 13: Enter your Password

Touch Next

Step 14: Select all the options you would like to sync to our Webmail

Touch Save

Calendars shared with you will only appear on your phone if you are granted Full Access.

Step 15: Go Back

Step 16: Touch the Account you just added

Step 17: Touch Mail Days to Sync

Step 18: Touch No Limit

(if you have a large mailbox over 12GB, select a shorter time frame for better performance)

Go Back

Step 19: Touch Accounts to go back

Step 20: Go Back

Step 21: Threading and Signature Settings

Organize by Thread: Will group your email messages into Conversation mode. Some people like this, some people don't, you can turn it on or off here.

Signature: Set your signature for outbound emails here

Undo Send Delay: By default, sending outbound messages are delayed for 10 seconds, this gives you the opportunity to cancel the send if you changed your mind. Turn this off to have messages send immediately.

Optional: Notifications

Settings for "new mail" sound and visual notifications

Step 22: If this is the first time you are using Mail, Touch Mail

If you already have other email accounts setup, skip to Step 25

Step 23: Select Protect Mail Activity

Touch Continue

Step 24: Touch Allow

Step 26: Go into Settings

Step 27: Touch Notifications

Step 28: Touch Mail

Step 29: Select Sound

If you have multiple email accounts, you can set a different sound for each account in Customize Notifications