This tutorial will show you how to setup your EnGuard IMAP Email Account on a Samsung Galaxy Phone with Android 10.
If you have MobileSync enabled for your account, please use our MobileSync Setup on Samsung Galaxy Phone (Android 10) tutorial.
Do not skip any steps in this tutorial. Following these instructions out of order or failing to finish each step will likely result in an error or incorrect setup. You must know your current email address and password to add your account to the native Mail app on your iPhone. We highly recommend setting up your email account when your phone is connected to Wi-Fi. If you are on 3G/4G/LTE/5G, make sure you have a strong connection while being in one place and not moving around.
Screenshots are for reference only. Please read the instructions at each step.
Determine Your Mail Server Address
You will use the mail server address for both incoming mail server and outgoing mail server settings when adding your email account to a Samsung Phone.
Step 1: Open a web browser on your computer and go to webmail.yourdomain.com (replace yourdomain.com with your actual domain name)
For example, if your email address is bob@xyzhealth.com, you would type in webmail.xyzhealth.com
Do not use a search box (from Google, Bing, Yahoo, etc.) or include http:// or https:// when entering the URL into the browser's address bar.
Step 2: You will automatically be redirected to your mail server.
Your mail server address is the first portion of the URL.
In this example, the mail server address is: mail.enguard.com
Step 3: Please write down your mail server address, you will need it to complete the steps below.
Step 4: Test your email address and password to see if you can login
If you are unable to login, please ask your administrator to provide you with the correct information.
Download the Samsung Email App
Step 5: Touch Galaxy Store
Step 6: Search for Samsung Email
Download and install the app
Step 7: Open the Email app
Step 8: Touch Other
Step 9: Complete the Email and Password fields:
A) Enter your email address
B) Enter your password
Touch Manual Setup
Step 10: Touch IMAP account
Step 11: Enter Incoming server and Outgoing server fields:
A) Enter your mail server address
B) Enter your mail server address
Scroll down
Step 12: Under Outgoing server, set Security type to TLS
Touch Next
Step 13: Touch Allow
Step 14: Touch Allow
Step 15: Set Email sync period to All time (if you have a large mailbox over 12GB, select a shorter time frame for better performance)
Touch Done
Step 16: Enter an Account name to identify this account if you plan to install multiple email accounts
Enter your name, this will be the displayed name on all outgoing messages (what recipients see)
Touch Done
Step 17: Touch the Menu icon
Step 18: Touch the Settings icons
Step 19: Touch the account you just added
Step 20: Set your signature for outbound emails here