Mobile Sync Setup on Samsung Galaxy Phone (Android 14)

This tutorial will show you how to setup your EnGuard email account as Mobile Sync for Push Email and Syncing of Calendar, Contacts, and Tasks with our Webmail to a Samsung Galaxy Phone with Android 14.

You must be subscribed to our Enterprise Plan or have a Mobile Sync License from us, otherwise this tutorial will not work for your Galaxy Phone. If you are on our Enterprise Plan and need us to enable Mobile Sync for your account, please email our support team before setting up your Galaxy Phone.

If you do not have Mobile Sync, please use the Email Setup on Samsung Galaxy Phone (Android 14) tutorial instead.

Do not skip any steps in this tutorial. Following these instructions out of order or failing to finish each step will likely result in an error or incorrect setup. You must know your current email address and password to add your account to the Samsung Email app on your Galaxy Phone. We highly recommend setting up your email account when your phone is connected to Wi-Fi. If you are on 3G/4G/LTE/5G, make sure you have a strong connection while being in one place and not moving around.

Screenshots are for reference only. Please read the instructions at each step.

Determine Your Mail Server Address

You will use the mail server address for both incoming mail server and outgoing mail server settings when adding your email account to a Samsung Phone.

Step 1: Open a web browser on your computer and go to webmail.yourdomain.com (replace yourdomain.com with your actual domain name)
For example, if your email address is bob@xyzhealth.com, you would type in webmail.xyzhealth.com
Do not use a search box (from Google, Bing, Yahoo, etc.) or include http:// or https:// when entering the URL into the browser's address bar.

Step 2: You will automatically be redirected to your mail server.
Your mail server address is the first portion of the URL.
In this example, the mail server address is: mail.enguard.com

Step 3: Please write down your mail server address, you will need it to complete the steps below.

Step 4: Test your email address and password to see if you can login
If you are unable to login, please ask your administrator to provide you with the correct information.

Download the Samsung Email App

Step 5: Touch Galaxy Store

Step 6: Search for Samsung Email
Download and install the app

Step 7: Open the Email app

Step 8: Touch Allow

Step 9: Touch Exchange

Step 10: Complete the Email and Password fields:
A) Enter your email address
B) Enter your password
Touch Manual Setup

Step 11: Under Exchange server
Enter your mail server address
Touch Next

Step 12: Touch Apply

Step 13: Touch Allow

Step 14: Touch Allow

Step 15: Set Email sync period to 1 month
Set Email sync schedule to Auto (when received)
Set Calendar sync period to Always stay synced
Select all the options you would like to sync to our Webmail
Touch Done