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Mobile Sync Setup on Samsung Galaxy Tablet (Android 14)

This tutorial will show you how to setup your EnGuard email account as Mobile Sync for Push Email and Syncing of Calendar, Contacts, and Tasks with our Webmail to a Samsung Galaxy Tablet with Android 14.

You must be subscribed to our Enterprise Plan or have a Mobile Sync License from us, otherwise this tutorial will not work for your Galaxy Phone. If you are on our Enterprise Plan and need us to enable Mobile Sync for your account, please email our support team before setting up your Galaxy Phone.

If you do not have Mobile Sync, please use the Email Setup on Samsung Galaxy Tablet (Android 13) tutorial instead.

Do not skip any steps in this tutorial. Following these instructions out of order or failing to finish each step will likely result in an error or incorrect setup. You must know your current email address and password to add your account to the Samsung Email app on your Galaxy Phone. We highly recommend setting up your email account when your phone is connected to Wi-Fi. If you are on 3G/4G/LTE/5G, make sure you have a strong connection while being in one place and not moving around.

Screenshots are for reference only. Please read the instructions at each step.

 

Determine Your Mail Server Address

You will use the mail server address for both incoming mail server and outgoing mail server settings when adding your email account to a Samsung Phone. 

Step 1: Open a web browser on your computer and go to webmail.yourdomain.com (replace yourdomain.com with your actual domain name)
For example, if your email address is bob@xyzhealth.com, you would type in webmail.xyzhealth.com
Do not use a search box (from Google, Bing, Yahoo, etc.) or include http:// or https:// when entering the URL into the browser's address bar.

 

Step 2: You will automatically be redirected to your mail server
Your mail server address is the first portion of the URL.
In this example, the mail server address is: mail.enguard.com

 

Step 3Please write down your mail server address, you will need it to complete the steps below.

 

Step 4: Test your email address and password to see if you can login
If you are unable to login, please ask your administrator to provide you with the correct information.

 

Download the Samsung Email App

Step 5: Touch Galaxy Store

 

Step 6: Search for Samsung Email
Download and install the app

 

Step 7: Open the Email app

 

Step 8: Touch Allow

 

Step 9: Touch Exchange

 

Step 10: Complete the Email and Password fields:
A) Enter your email address
B) Enter your password
Touch Manual Setup

 

Step 11: Under Exchange server
Enter your mail server address
Touch Next

 

Step 12: Touch Apply

 

Step 13: Touch Allow

 

Step 14: Touch Allow

 

Step 15: Set Email sync period to 1 month
Set Email sync schedule to Auto (when received)
Set Calendar sync period to Always stay synced
Select all the options you would like to sync to our Webmail
Touch Done

Note: Calendars shared with you will only appear on your phone if you are granted Full Access. 

 

Step 16: Touch Activate

 

Step 17: Enter a description for this account
Touch Done

 

Step 18: Touch the Menu icon

 

Step 19: Touch the Settings icon

 

Step 19: Touch the account you just added

 

Step 20: (Optional) Set Email sync period to All time in order to see all your emails instead of the last 30 days only

 

Step 21: Set your signature for outbound emails here

 

Step 22: Touch Allow

 

Step 22: Touch Allow all

 

Step 23: Create your signature
Touch Save