Devices Disconnected from Wifi
If your device has been working but all of a sudden is unable to connect to our server, first make sure you have a good wifi connection. You can check if your internet is active and not "down" by trying to go online with another device or computer nearby, or you can open up any internet browser on your device and try going to a web page you do not frequent. For example, you can try going to enguard.com to see if it loads our website homepage.
Devices Disconnected from Mobile Networks
If you are on 3G/4G, sometimes when you are moving around and changing cell towers, you may lose connection to our servers. Moving to a spot with a stronger signal should re-establish a new connection to our server.
Still not reconnecting?
Your device is a mini computer, so sometimes it will need to be rebooted and/or updated.
Reboot: First, close down all of your open apps. Once all apps are closed, Power down your device and wait for it to turn off completely. After 10 seconds, turn it back on. 99% of the time this will resolve any internet connection issues. If your device notifies you of a pending system update upon restart, please allow the device to update ASAP.
Update: You can also manually check for pending system updates that you may have postponed or skipped. In the Android device Settings, under Software Update, you will see a Check for Updates option. Tap Check for Updates and then tap OK to see if there is a new version or patch available. If an update is available, install it right away. We recommend being connected to strong WiFi during system updates, if possible.