Creating and starting a Telehealth meeting

EnGuard Telehealth is a Video Conferencing, Group Chat, and File Exchange feature in Webmail.

It is for one-on-one meetings with a Patient and Small Group Meetings up to 9 Participants. 

EnGuard Telehealth uses a peer-to-peer connection, therefore the Video Quality of the meeting depends on the internet speed of each connected participant. 

Each participant is required to be connected to the internet via wired ethernet connection or WIFI. We do not support Cellular Data or Satellite internet service. 

Participants do not need to download or install any app or plugin, it works right from their web browser. The required web browser for the host to use is Microsoft Edge or Google Chrome on a computer, we do not recommend hosting a session from a mobile phone.

Each participant will need a PC or Apple computer with a web camera. Or they can use an iOS or Android mobile device.

When prompted, each participant must allow access to the camera and microphone on their device.

How to Create a Meeting

Step 1: Click on More in the top navigation bar

Step 2: Click on Telehealth

Step 3: Click on New

Step 4: Set meeting details

1. Add a meeting title.
2. Toggle on Allow Guests to allow participants outside your company.
3. Toggle off Allow attendees to start the meeting if you want them to have to wait for you to start it.
4. Toggle in Scheduled meeting and set a date and time if you want the meeting to be at a specific time.
5. Click Save.

Step 5: Retrieve the meeting link

1. Click the three dot icon on the meeting.
2. Click Copy Link.

Step 6: Create an email to all participants, and email the copied link, and any meeting information you want to share.

Step 7: Start the meeting

Click on the meeting to open it.

Step 8: If your web browser asks you to allow access to your microphone and camera
click to allow, then click Start Meeting

Participant Login

Step 9: Your participant(s) will click on the URL provided by you, it will launch a web browser tab on their device and he/she will be presented with this prompt, they should select Login as guest

Step 10: Join the meeting

1. They will enter their name.
2. They will click Join.

Step 11: If their web browser asks them to allow access to their microphone and camera
click to allow, then click Join Meeting. If you toggled off Allow attendees to start the meeting, they will be in a waiting room until you start the meeting