Email Setup on iPhone (iOS 18)

This tutorial will show you how to setup your EnGuard IMAP Email Account on an iPhone with iOS 18.

If you have Mobile Sync enabled for your account, please use our Mobile Sync Setup on iPhone (iOS 18) tutorial.

At the time of this writing, the latest iOS version is 18.0, please make sure your phone is updated to the latest version of iOS to ensure the screenshots below match.

Do not skip any steps in this tutorial. Following these instructions out of order or failing to finish each step will likely result in an error or incorrect setup. You must know your current email address and password to add your account to the native Mail app on your iPhone. We highly recommend setting up your email account when your phone is connected to Wi-Fi. If you are on 3G/4G/LTE/5G, make sure you have a strong connection while being in one place and not moving around.

Screenshots are for reference only. Please read the instructions at each step.

Determine Your Mail Server Address

You will use the mail server address for both incoming mail server and outgoing mail server settings when adding your email account to an iPhone.

Step 1: Open a web browser on your computer and go to webmail.yourdomain.com (replace yourdomain.com with your actual domain name)

Step 2: You will automatically be redirected to your mail server.

Your mail server address is the first portion of the URL.

In this example, the mail server address is: mail.enguard.com

Step 3: Please write down your mail server address, you will need it to complete the steps below.

Step 4: Test your email address and password to see if you can login

If you are unable to login, please ask your administrator to provide you with the correct information.

For example, if your email address is bob@xyzhealth.com, you would type in webmail.xyzhealth.com

Do not use a search box (from Google, Bing, Yahoo, etc.) or include http:// or https:// when entering the URL into the browser's address bar.

Add Your Email Account to the iPhone Mail App

Step 5: Touch Settings

Step 6: Touch Apps

Step 7: Touch Mail

Step 8: Touch Add Account

Step 9: Touch Other

Step 10: Touch Add Mail Account

Step 11: Complete the Name, Email, Password, and Description fields:

A) Enter your name, this will be the displayed name on all outgoing messages (what recipients see)

B) Enter your email address

C) Enter your password

D) Enter a description for this account

Touch Next

Step 12: Complete INCOMING MAIL SERVER and OUTGOING MAIL SERVER fields:

Caution: A lot of people get stuck here, be sure you have successfully completed steps 1-4 above, and type your mail server address, email address, and password very carefully here. Most of our support calls are the result of simply misspelling, or typing in your details incorrectly.

A) Enter your mail server address

B) Enter your email address

C) Enter your mail server address

D) Enter your email address (not optional)

E) Enter your email password (not optional)

Touch Next

Step 13: Notes should be left OFF, this feature is not supported

Touch Save

Step 14: Touch Mail Accounts

Step 15: Touch Fetch New Data

Step 16: Select a time interval to check for new messages, we recommend Every 15 Minutes

Touch Accounts to go back

Step 17: Touch Mail to go back

Step 18: Threading and Signature Settings

Organize by Thread: Will group your email messages into Conversation mode. Some people like this, some people don't, you can turn it on or off here.

Signature: Set your signature for outbound emails here

Undo Send Delay: By default, sending outbound messages are delayed for 10 seconds, this gives you the opportunity to cancel the send if you changed your mind. Turn this off to have messages send immediately.