Mobile Sync Setup on iPhone (iOS 18)

This tutorial will show you how to setup your EnGuard email account as Mobile Sync for Push Email and Syncing of Calendar, Contacts, Tasks and Notes with our Webmail to an iPhone with iOS 18.

You must be subscribed to our Enterprise Plan or have a Mobile Sync License from us, otherwise this tutorial will not work for your iPhone. If you are on our Enterprise Plan and need us to enable Mobile Sync for your account, please email our support team before setting up your iPhone.

If you do not have MobileSync, please use the Email Setup on iPhone (iOS 18) tutorial instead.

At the time of this writing, the latest iOS version is 18.0, please make sure your phone is updated to the latest version of iOS to ensure the screenshots below match.

Do not skip any steps in this tutorial. Following these instructions out of order or failing to finish each step will likely result in an error or incorrect setup. You must know your current email address and password to add your account to the native Mail app on your iPhone. We highly recommend setting up your email account when your phone is connected to Wi-Fi. If you are on 3G/4G/LTE/5G, make sure you have a strong connection while being in one place and not moving around.

Screenshots are for reference only. Please read the instructions at each step.

Determine Your Mail Server Address

You will use the mail server address for both incoming mail server and outgoing mail server settings when adding your email account to an iPhone.

Step 1: Open a web browser on your computer and go to webmail.yourdomain.com (replace yourdomain.com with your actual domain name)

Step 2: You will automatically be redirected to your mail server.

Your mail server address is the first portion of the URL.

In this example, the mail server address is: mail.enguard.com

Step 3: Please write down your mail server address, you will need it to complete the steps below.

Step 4: Test your email address and password to see if you can login

If you are unable to login, please ask your administrator to provide you with the correct information.

For example, if your email address is bob@xyzhealth.com, you would type in webmail.xyzhealth.com

Do not use a search box (from Google, Bing, Yahoo, etc.) or include http:// or https:// when entering the URL into the browser's address bar.

Add Your Email Account to the iPhone Mail App

Step 5: Touch Settings

Step 6: Touch Apps

Step 7: Touch Mail

Step 8: Touch Add Account

Step 9: Touch Microsoft Exchange

Step 10: Complete the Email and Description fields:

A) Enter your email address

B) Enter a description for this account

Touch Next

Step 11: Touch Configure Manually

Step 12: A) Enter your Password

B) Enter a description for this account

Touch Next

Step 13: Complete the Server and Username fields:

Caution: A lot of people get stuck here, be sure you have successfully completed steps 1-4 above, and type your mail server address, email address, and password very carefully here. Most of our support calls are the result of simply misspelling, or typing in your details incorrectly.

A) Enter your mail server address

B) Enter your email address

Touch Next

Step 14: Select all the options you would like to sync to our Webmail

Touch Save

Note: Calendars shared with you will only appear on your phone if you are granted Full Access.

Step 15: Touch Mail Accounts

Step 16: Touch the Account you just added

Step 17: Touch Mail Days to Sync

Step 18: Touch No Limit (if you have a large mailbox over 12GB, select a shorter time frame for better performance)

Touch Account Name to go back

Step 19: Touch Accounts to go back

Step 20: Touch Mail to go back

Step 21: Threading and Signature Settings

Organize by Thread: Will group your email messages into Conversation mode. Some people like this, some people don't, you can turn it on or off here.

Signature: Set your signature for outbound emails here

Undo Send Delay: By default, sending outbound messages are delayed for 10 seconds, this gives you the opportunity to cancel the send if you changed your mind. Turn this off to have messages send immediately.