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Email Setup on Thunderbird for macOS

This tutorial will show you how to setup your EnGuard IMAP Email Account in Thunderbird on macOS.

At the time of this writing, the latest Thunderbird version is 78.5.1, please make sure your software is updated to the latest version to ensure the screenshots below match.

Screenshots are for reference only. Please read the instructions at each step.


Determine Your Mail Server Address

You will use the mail server address for both incoming mail server and outgoing mail server settings when adding your email account to an Thunderbird. 

Step 1: Open a web browser on your computer and go to webmail.yourdomain.com (replace yourdomain.com with your actual domain name)
For example, if your email address is bob@xyzhealth.com, you would type in webmail.xyzhealth.com
Do not use a search box (from Google, Bing, Yahoo, etc.) or include http:// or https:// when entering the URL into the browser's address bar.


Step 2: You will automatically be redirected to your mail server.
Your mail server address is the first portion of the URL.
In this example, the mail server address is: mail.enguard.com


Step 3: Please write down your mail server address, you will need it to complete the steps below.


Step 4: Test your email address and password to see if you can login

If you are unable to login, please ask your administrator to provide you with the correct information.


Add Your Email Account to the Thunderbird app

Step 5: Open Thunderbird


Step 6: Complete the following fields:

A) Enter your name, this will be the displayed on all outgoing messages (what recipients see)
B) Enter your email address
C) Enter your email password
Click Configure manually...


Step 7: Complete the following fields:

A) Enter your mail server address
B) Enter your mail server address
C) Select 993

D) Select 587
E) Select SSL/TLS
Click Re-test


Step 8: Click Done


Step 9 (Optional): Connect EnGuard Chat (eChat) to Thunderbird
Click the Chat tab


Step 10: Click Get Started


Step 11: Select XMPP
Click Continue


Step 12: In this example, the email address is jdoe@emaildemo.net
A) Enter the username before @
B) Enter the domain name after @
C) Click Continue


Step 13: Enter your email password
Click Continue


Step 14: Click Continue


Step 15: Click Done


Step 16: Click Show chat status


Step 17: Click Properties


Step 18: Server: Enter your mail server address
Close Account Settings tab