This tutorial will show you how to setup your email account in Mozilla Thunderbird
Mozilla Thunderbird is a free mail client option that we support use of for Mac and Windows users.
You can download Thunderbird for free from Mozilla and begin using it immediately.
At the time of this writing, the latest version of Mozilla Thunderbird is 52.2.1, please make sure your software is updated to the latest version to ensure the screenshots below match.
Screenshots are for reference only. Please read the instructions at each step and do not use the information in the screenshots.
Determine Your Mail Server Address
You will use the mail server address for both incoming mail server and outgoing mail server settings when adding your email account to mobile devices or third party desktop applications.
So, first let's determine your mail server address.
Step 1: Open a web browser on your computer and go to webmail.yourdomain.com
Replace yourdomain.com with your actual domain name.
For example, if your email address is email@example.com, you would type in webmail.xyzhealth.com.
Do not use a search bar or include http:// or https:// when entering the address into the browser's url bar.
Step 2: You will automatically be redirected to your mail server.
Your mail server address is the first portion of the URL, right before /Login.aspx.
In this example (below) the mail server address that we were redirected to is mail3.entrvst.com.
Step 3: Please write down your mail server address, you will need it to complete the steps below.
Adding a New account to Thunderbird
Step 1: Launch Thunderbird. Select Skip this and use my existing email
Step 2: Add account details for setup:
A) Enter your name, this will be the displayed on all outgoing messages (what recipients see).
B) Enter your email address
C) Enter your password
Step 3: Click Manual config
Step 4: Complete the following fields:
A) Enter your mail server address
B) Select 993
C) Enter your mail server address
D) Select 587
E) Enter your email address
Step 5: Click Done
Step 6: Click into your Inbox and all your folders will begin to download from our webmail/server.
Step 7: Click the menu icon
Step 8: Select Options from the drop-down menu
Step 9: Select Account Settings
Step 10: Go into Junk Settings
Un-check: Enable adaptive junk mail controls for this account