This tutorial will show you how to setup eChat in Mozilla Thunderbird.
Mozilla Thunderbird is a free mail client option that we support use of for Mac and Windows users.
You can download Thunderbird for free from Mozilla and begin using it immediately.
At the time of this writing, the latest version of Mozilla Thunderbird is 52.2.1, please make sure your software is updated to the latest version to ensure the screenshots below match.
Any email address with eChat can use the Mozilla Thunderbird desktop software for chat access.
Screenshots are for reference only. Please read the instructions at each step and do not use the information in the screenshots.
Determine Your Mail Server Address
You will use the mail server address for both incoming mail server and outgoing mail server settings when adding your email account to mobile devices or third party desktop applications.
So, first let's determine your mail server address.
Step 1: Open a web browser on your computer and go to webmail.yourdomain.com
Replace yourdomain.com with your actual domain name.
For example, if your email address is email@example.com, you would type in webmail.xyzhealth.com.
Do not use a search bar or include http:// or https:// when entering the address into the browser's url bar.
Step 2: You will automatically be redirected to your mail server.
Your mail server address is the first portion of the URL, right before /Login.aspx.
In this example (below) the mail server address that we were redirected to is mail3.entrvst.com.
Step 3: Please write down your mail server address, you will need it to complete the steps below.
Adding your Entrvst Account to Thunderbird for Chat
Step 1: Click the Chat icon, then click Get Started
Step 2: Select XMPP, then click Next
Step 3: Enter your user information. In this example, the email address we are using is firstname.lastname@example.org
A) Enter your user name before the @ symbol from your email address
B) Enter your domain name after the @symbol from your email address
Step 4: Enter your email password, then click Next
Step 5: Enter your name in the Alias box
Step 6: Expand XMPP Options
For the Server, enter your mail server address
Step 7: Click Finish
That's it! You have added your account to Thunderbird for eChat access.
You will now see a list of users within your organization.
To start a chat, double click on any online user.