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eChat Setup in Mozilla Thunderbird for PC

This tutorial will show you how to setup eChat in Mozilla Thunderbird.

Mozilla Thunderbird is a free mail client option that we support use of for Windows users.

You can download Thunderbird for free from Mozilla and begin using it immediately. 

At the time of this writing, the latest version of Mozilla Thunderbird is 52.2.1, please make sure your software is updated to the latest version to ensure the screenshots below match.

Screenshots are for reference only. Please read the instructions at each step.


Determine Your Mail Server Address

You will use the mail server address for both incoming mail server and outgoing mail server settings when adding your email account to an Thunderbird. 

Step 1: Open a web browser on your computer and go to webmail.yourdomain.com (replace yourdomain.com with your actual domain name)
For example, if your email address is bob@xyzhealth.com, you would type in webmail.xyzhealth.com
Do not use a search box (from Google, Bing, Yahoo, etc.) or include http:// or https:// when entering the URL into the browser's address bar.


Step 2: You will automatically be redirected to your mail server.
Your mail server address is the first portion of the URL.
In this example, the mail server address is: mail.enguard.com


Step 3: Please write down your mail server address, you will need it to complete the steps below.


Adding your EnGuard Account to Thunderbird for Chat


Step 4: Click the Chat icon, then click Get Started



Step 5: Select XMPP, then click Next


Step 6: Enter your user information. In this example, the email address we are using is john@echat.com

A) Enter your user name before the @ symbol from your email address
B) Enter your domain name after the @symbol from your email address

Click Next


Step 7: Enter your email password, then click Next


Step 8: Enter your name in the Alias box


Step 9: Expand XMPP Options

For the Server, enter your mail server address

Click Next


Step 10: Click Finish


That's it! You have added your account to Thunderbird for eChat access.


You will now see a list of users within your organization.
To start a chat, double click on any online user.