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Setup an FTP User Account

This tutorial will show you how to create an FTP User Account.


Once the FTP Account is set up, you will be able to upload and download web files to our web server using any FTP software.
Typically, you will need to enter the FTP Account (user name), password, and FTP server address in order to connect to our server using FTP software.

The FTP server name is ftp.yourdomain.com (replace yourdomain.com with your actual domain name).


Step 1: Click on the FTP Accounts icon.




Step 2: Click on the Create FTP Account button




Step 3: Fill Out FTP Account Properties

A) User name: type the FTP Account User Name
B) Password: type a secure password* for the FTP Account User
C) Confirm password: type your password again
D) Home folder: click into this box, you will see a drop down menu pop out.

  • Click the arrow to expand Root Folder
  • Click the arrow to expand your domain name
  • Click on the www link

E) Home folder: should be \yourdomain.com\www
F) Click Save




Step 4: Your FTP Account is now live.

You will see your new FTP Account as a blue link on the FTP Accounts page.
To change its password, simply click on the blue address link to access its settings.





*Secure Password Requirements:  Must contain at least 8 characters, 1 uppercase letter, 1 lowercase letter, 1 number and 1 special character or symbol.  Must not contain any part of your email address, name, domain, business name.  Instead of using words that can be found in a dictionary, we recommend replacing some letters with symbols or numbers, for example:  P@s$w0rd vs. Password.  Complex passwords provide a higher level of security.  We also recommend changing your password at least once per year, or more frequently for added protection.