Mobile Sync Setup on Samsung Galaxy Phone (Android 14)

Last updated August 14, 2024

Set up Mobile Sync (push email, calendar, contacts and tasks) on a Samsung Galaxy phone with Android 14. Enterprise Plan only.

You must be subscribed to our Enterprise Plan or have a Mobile Sync License from us, otherwise this guide will not work for your Galaxy Phone. If you are on our Enterprise Plan and need us to enable Mobile Sync for your account, please email our support team before setting up your Galaxy Phone.

If you do not have Mobile Sync, please use the Email Setup on Samsung Galaxy Phone (Android 14) guide instead.

Do not skip any steps, and do them in order. If you skip a step or leave one unfinished, the setup will likely fail.

You need your current email address and password to add your account to the Samsung Email app on your Galaxy Phone. We recommend setting up your email while your device is on Wi-Fi. If you are on 3G/4G/LTE/5G, make sure you have a strong connection and stay in one place.

The screenshots are for reference only. Please read the instructions at each step.

Part 1: Find your mail server address

You will use the mail server address for both incoming mail server and outgoing mail server settings when adding your email account to a Samsung Phone.

Step 1: Open webmail in your browser

Open a web browser on your computer and type webmail.yourdomain.com in the address bar. Replace yourdomain.com with your own domain name.

For example, if your email address is bob@xyzhealth.com, you would type in webmail.xyzhealth.com

Type it in the address bar at the top of the browser, not in a search box (Google, Bing, Yahoo and so on). Do not type http:// or https:// in front of it.

Step 2: Find your mail server address

You will be sent to your mail server automatically.

Your mail server address is the first portion of the URL.

In this example, the mail server address is: mail.enguard.com

Step 3: Write it down

Write down your mail server address. You will need it for the steps below.

Check that your email address and password work by logging in to webmail.

If you cannot log in, ask your administrator for the correct login.

Part 2: Download the Samsung Email App

Step 5: Touch Galaxy Store

Step 6: Search for Samsung Email

Download and install the app

Step 7: Open the Email app

Step 8: Touch Allow

Step 9: Touch Exchange

Step 10: Complete the Email and Password fields

A) Enter your email address
B) Enter your password

Touch Manual Setup

Step 11: Under Exchange server

Enter your mail server address

Touch Next

Step 12: Touch Apply

Step 13: Touch Allow

Step 14: Touch Allow

Step 15: Set Email sync period to 1 month

Set Email sync schedule to Auto (when received)

Set Calendar sync period to Always stay synced

Select all the options you would like to sync to our Webmail

Touch Done

Calendars shared with you will only appear on your phone if you are granted Full Access.

Step 16: Touch Activate

Step 17: Enter a description for this account

Touch Done

Step 19: Touch the Settings icon

Step 20: Touch the account you just added

Step 21

(Optional) Set Email sync period to All time in order to see all your emails instead of the last 30 days only