My Android phone/tablet suddenly won't connect to your server.
What to try when your Android phone or tablet stops connecting to EnGuard email: check your connection, restart, and update.
If your Android phone or tablet was working and suddenly cannot connect to our server, try these steps in order.
1. Check your Wi-Fi
Make sure your Wi-Fi is working. Try going online with another device nearby, or open a web browser on your phone or tablet and visit a website you do not usually visit. For example, go to enguard.com and see if our home page loads.
2. Check your mobile data
If you are using mobile data (3G, 4G or 5G), you can lose the connection when you move between cell towers. Move to a spot with a stronger signal and the connection should come back on its own.
3. Restart your device
Your phone or tablet is a small computer, and sometimes it just needs a restart. Close all of your open apps, then turn the device off. Wait for it to turn off completely, wait about 10 seconds, and turn it back on. This fixes most connection problems.
If your device tells you a system update is waiting after it restarts, let it install.
4. Check for a system update
You may have postponed or skipped an update. Open Settings, go to Software Update, and tap Check for Updates. Tap OK if asked. If an update is available, install it right away. If you can, stay on strong Wi-Fi while it installs.