Frequently Asked Questions
12 guides
- Do you have an affiliate or reseller program?We do not offer white label or reseller plans, but we do have an affiliate program that pays a residual commission.
- What does your webmail interface look like?
- When do I need to use encryption to protect an email?When PHI needs encryption: not for internal or healthcare recipients, yes for patients.
- I've just signed up, now what?What happens after you order: a verification call, free setup and training, and free migration.
- Referral Incentive ProgramSign up with a colleague's referral code, get your first month free and give your colleague a credit.
- How to send a password-protected, Encrypted EmailSend a password protected, encrypted email by typing secure in the subject line. Required when sending patient health information to a patient.
- What to expect with our Setup serviceEvery new account gets a free setup and training call, and free email migration.
- What to expect with our Migration serviceHow our free email migration works, what we need from you, and how long it takes.
- Can I use a BlackBerry with your email service?BlackBerry email apps are not supported and are not HIPAA compliant. Use iPhone or Android.
- What kind of service level or uptime can I expect with EnGuard?Our service level history is 99.9%, which is at most 8.76 hours of downtime a year.
- What are the penalties for not being HIPAA compliant?What HHS and the DOJ can fine you for non-compliant email, by tier.
- POP vs. IMAPPOP and IMAP explained in plain words. We recommend IMAP.
Still need help?
Our team is happy to help. Send us a message and we will get back to you.