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Configuring office machines and third-party software to send email through our SMTP server

This tutorial will help you determine the SMTP server settings for your third party machine or software.

You may use our SMTP server, included with your email service plan, if your office device/software supports the appropriate security protocols.


Determine Your Mail Server Address

You will use the mail server address for both incoming mail server and outgoing mail server settings when adding your email account to mobile devices, office machines, software, or any supported third party applications. 

So, first let's determine your mail server address.


Step 1: Open a web browser on your computer and go to webmail.yourdomain.com

Replace yourdomain.com with your actual domain name.

For example, if your email address is bob@xyzhealth.com, you would type in webmail.xyzhealth.com.
Do not use a search bar or include http:// or https:// when entering the address into the browser's url bar.


Step 2: You will automatically be redirected to your mail server.

Your mail server address is the first portion of the URL, right before /Login.aspx.
In this example (below) the mail server address that we were redirected to is mail2.enguard.com.


Step 3: Please write down your mail server address, you will need it to complete the steps below.



Configuring your office machine/third party-software:

On your machine settings or in the software settings, for the SMTP Server, enter your mail server address.

You will be asked for ports and security settings.
We provide three different ports for the following security options:

587 (TLS ON)
465 (SSL ON)
25 (TLS or SSL ON) - Unsecured port and should not be used to transmit PHI

You must use authentication:
User name: your email address
Password: your password

The "sender" or "from" address MUST match the authenticated address you used.
It cannot be any other email address.




Please Note: Some devices do not support the security settings above. Devices that do not support those basic security settings cannot be used to send PHI in a HIPAA compliant/secure manner, so we encourage you to update your system or use another method to transmit PHI. However, if you have an incompatible device or software and still want to use your Enguard address to send non-securely, we offer an Open SMTP Relay service for $10 per month. Please send an email to our support team to request the Open SMTP Relay Service for your account. We will then send you the settings you can use for your software/device(s). Open SMTP relay of Patient Health Information is not recommended for security and can be set up at your own risk.