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Email Setup on iPad (iPadOS 14)

This tutorial will show you how to setup your EnGuard IMAP Email Account on an iPad with iPadOS 14.

If you have MobileSync enabled for your account, please use our MobileSync Setup on iPad (iPadOS 14) tutorial.

At the time of this writing, the latest iPadOS version is 14.2, please make sure your phone is updated to the latest version of iPadOS to ensure the screenshots below match.

Do not skip any steps in this tutorial. Following these instructions out of order or failing to finish each step will likely result in an error or incorrect setup. You must know your current email address and password to add your account to the native Mail app on your iPhone. We highly recommend setting up your email account when your phone is connected to Wi-Fi. If you are on 3G/4G/LTE/5G, make sure you have a strong connection while being in one place and not moving around.

Screenshots are for reference only. Please read the instructions at each step.


Determine Your Mail Server Address

You will use the mail server address for both incoming mail server and outgoing mail server settings when adding your email account to an iPad. 

Step 1: Open a web browser on your computer and go to webmail.yourdomain.com (replace yourdomain.com with your actual domain name)
For example, if your email address is bob@xyzhealth.com, you would type in webmail.xyzhealth.com
Do not use a search box (from Google, Bing, Yahoo, etc.) or include http:// or https:// when entering the URL into the browser's address bar.


Step 2: You will automatically be redirected to your mail server.
Your mail server address is the first portion of the URL.
In this example, the mail server address is: mail.enguard.com


Step 3: Please write down your mail server address, you will need it to complete the steps below.


Step 4: Test your email address and password to see if you can login
If you are unable to login, please ask your administrator to provide you with the correct information.


Add Your Email Account to the iPad Mail App

Step 5: Touch Settings


Step 6: Touch Mail
Touch Add Account


Step 7: Touch Other


Step 8: Touch Add Mail Account


Step 9: Complete the Name, Email, Password, and Description fields:

A) Enter your name, this will be the displayed name on all outgoing messages (what recipients see)
B) Enter your email address
C) Enter your password
D) Enter a description for this account
Touch Next


Caution: A lot of people get stuck here, be sure you have successfully completed steps 1-4 above, and type your mail server address, email address, and password very carefully here. Most of our support calls are the result of simply misspelling, or typing in your details incorrectly.

A) Enter your mail server address
B) Enter your email address
C) Enter your mail server address
D) Enter your email address
E) Enter your email password
Touch Next


Step 11Notes should be left OFF, this feature is not supported
Touch Save


Step 12: Touch the Account you just added


Step 13: Under IMAP, touch your email address


Step 14: Touch Advanced


Step 15: Under DELETED MESSAGES, touch Remove


Step 16: Touch Never, then touch Advanced to go back


Step 17: Touch Account to go back


Step 18: Touch Done


Step 19: Touch Accounts to go back


Step 20: Touch Fetch New Data


Step 21: Select a time interval to check for new messages, we recommend Every 15 Minutes
Touch Mail to go back


Step 22Threading and Signature Settings

Organized by Thread: Will group your email messages into Conversation mode.
Some people like this, some people don't, you can turn it on or off here.

Signature: Set your signature for outbound emails here


Optional Setting: Notifications
Settings for "new mail" sound and visual notifications

Step 23: Touch Notifications


Step 24: Select Notification Options:

Select alert types (we recommend to select all options)

SOUNDS: Select your new mail sound

Touch Mail to go back