Email Setup on iPhone (iOS 16)

This tutorial will show you how to setup your EnGuard IMAP Email Account on an iPhone with iOS 16.

If you have Mobile Sync enabled for your account, please use our Mobile Sync Setup on iPhone (iOS 16) tutorial.

At the time of this writing, the latest iOS version is 16.4, please make sure your phone is updated to the latest version of iOS to ensure the screenshots below match.

Do not skip any steps in this tutorial. Following these instructions out of order or failing to finish each step will likely result in an error or incorrect setup. You must know your current email address and password to add your account to the native Mail app on your iPhone. We highly recommend setting up your email account when your phone is connected to Wi-Fi. If you are on 3G/4G/LTE/5G, make sure you have a strong connection while being in one place and not moving around.

Screenshots are for reference only. Please read the instructions at each step.

Determine Your Mail Server Address

You will use the mail server address for both incoming mail server and outgoing mail server settings when adding your email account to an iPhone.

Step 1: Open a web browser on your computer and go to webmail.yourdomain.com (replace yourdomain.com with your actual domain name)

For example, if your email address is bob@xyzhealth.com, you would type in webmail.xyzhealth.com

Do not use a search box (from Google, Bing, Yahoo, etc.) or include http:// or https:// when entering the URL into the browser's address bar.

Step 2: You will automatically be redirected to your mail server.

Your mail server address is the first portion of the URL.

In this example, the mail server address is: mail.enguard.com

Step 3: Please write down your mail server address, you will need it to complete the steps below.

Step 4: Test your email address and password to see if you can login

If you are unable to login, please ask your administrator to provide you with the correct information.

Add Your Email Account to the iPhone Mail App

Step 5: Touch Settings

Step 6: Touch Mail

Step 7: Touch Add Account

Step 8: Touch Other

Step 9: Touch Add Mail Account

Step 10: Complete the Name, Email, Password, and Description fields:

A) Enter your name, this will be the displayed name on all outgoing messages (what recipients see)

B) Enter your email address

C) Enter your password

D) Enter a description for this account

Touch Next

Step 11: Complete INCOMING MAIL SERVER and OUTGOING MAIL SERVER fields:

Caution: A lot of people get stuck here, be sure you have successfully completed steps 1-4 above, and type your mail server address, email address, and password very carefully here. Most of our support calls are the result of simply misspelling, or typing in your details incorrectly.

A) Enter your mail server address

B) Enter your email address

C) Enter your mail server address

D) Enter your email address (not optional)

E) Enter your email password (not optional)

Touch Next

Step 12: Notes should be left OFF, this feature is not supported

Touch Save

Step 13: Touch Accounts

Step 14: Touch the Account you just added

Step 15: Under IMAP, touch your email address

Step 16: Touch Advanced

Step 17: Under DELETED MESSAGES, touch Remove

Step 18: Touch Never, then touch Advanced to go back

Step 19: Touch Account to go back

Step 20: Touch Done

Step 21: Touch Accounts to go back

Step 22: Touch Fetch New Data

Step 23: Select a time interval to check for new messages, we recommend Every 15 Minutes

Touch Accounts to go back

Step 24: Touch Mail to go back

Step 25: Threading and Signature Settings

Organize by Thread: Will group your email messages into Conversation mode. Some people like this, some people don't, you can turn it on or off here.

Signature: Set your signature for outbound emails here

Undo Send Delay: By default, sending outbound messages are delayed for 10 seconds, this gives you the opportunity to cancel the send if you changed your mind. Turn this off to have messages send immediately.