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Email Setup on iPhone (iOS 17)

This tutorial will show you how to setup your EnGuard IMAP Email Account on an iPhone with iOS 17.

If you have Mobile Sync enabled for your account, please use our Mobile Sync Setup on iPhone (iOS 17) tutorial.

At the time of this writing, the latest iOS version is 17.6.1, please make sure your phone is updated to the latest version of iOS to ensure the screenshots below match.

Do not skip any steps in this tutorial. Following these instructions out of order or failing to finish each step will likely result in an error or incorrect setup. You must know your current email address and password to add your account to the native Mail app on your iPhone. We highly recommend setting up your email account when your phone is connected to Wi-Fi. If you are on 3G/4G/LTE/5G, make sure you have a strong connection while being in one place and not moving around.

Screenshots are for reference only. Please read the instructions at each step.

 

Determine Your Mail Server Address

You will use the mail server address for both incoming mail server and outgoing mail server settings when adding your email account to an iPhone.

 

Step 1: Open a web browser on your computer and go to webmail.yourdomain.com (replace yourdomain.com with your actual domain name)

For example, if your email address is bob@xyzhealth.com, you would type in webmail.xyzhealth.com

Do not use a search box (from Google, Bing, Yahoo, etc.) or include http:// or https:// when entering the URL into the browser's address bar.

 

Step 2: You will automatically be redirected to your mail server.

Your mail server address is the first portion of the URL.

In this example, the mail server address is: mail.enguard.com

 

Step 3: Please write down your mail server address, you will need it to complete the steps below.

 

Step 4: Test your email address and password to see if you can login

If you are unable to login, please ask your administrator to provide you with the correct information.

 

Add Your Email Account to the iPhone Mail App

Step 5: Touch Settings

 

Step 6: Touch Mail

 

Step 7: Touch Add Account

 

Step 8: Touch Other

 

Step 9: Touch Add Mail Account

 

Step 10: Complete the NameEmailPassword, and Description fields:

A) Enter your name, this will be the displayed name on all outgoing messages (what recipients see)

B) Enter your email address

C) Enter your password

D) Enter a description for this account

Touch Next

 

Step 11: Complete INCOMING MAIL SERVER and OUTGOING MAIL SERVER fields:

Caution: A lot of people get stuck here, be sure you have successfully completed steps 1-4 above, and type your mail server address, email address, and password very carefully here. Most of our support calls are the result of simply misspelling, or typing in your details incorrectly.

A) Enter your mail server address

B) Enter your email address

C) Enter your mail server address

D) Enter your email address (not optional)

E) Enter your email password (not optional)

Touch Next

 

Step 12Notes should be left OFFthis feature is not supported

Touch Save

 

Step 13:  Threading and Signature Settings

Organize by Thread: Will group your email messages into Conversation mode. Some people like this, some people don't, you can turn it on or off here.

Signature: Set your signature for outbound emails here

Undo Send Delay: By default, sending outbound messages are delayed for 10 seconds, this gives you the opportunity to cancel the send if you changed your mind. Turn this off to have messages send immediately

 

Optional Setting: Notifications

Settings for "new mail" sound and visual notifications

Step 14: If this is the first time you are using Mail, Touch Mail

If you already have other email accounts setup, skip to Step 17

 

Step 15: Select Protect Mail Activity

Touch Continue

 

Step 16: Touch Allow

 

Step 17: Go into Settings

 

Step 18: Touch Notifications

 

Step 19: Touch Mail

 

Step 20: Select Sound

If you have multiple email accounts, you can set a different sound for each account in Customize Notifications

Touch Notifications to go back