Replace Exchange ActiveSync in Outlook 2016
Exchange ActiveSync no longer works in Outlook 2016. Switch to Outlook Sync and remove the old account.
EnGuard used to offer Exchange ActiveSync for Outlook 2016, to sync email, calendar, contacts and tasks with our Webmail and your mobile device for Plan Three customers.
Microsoft has removed Exchange ActiveSync support from all versions of Outlook: https://support.microsoft.com/en-us/help/2859522/outlook-does-not-support-connections-to-exchange-by-using-activesync
If you were connected with Exchange ActiveSync in Outlook 2016, it has stopped working. We replaced it with our new Outlook Sync feature.
This guide shows you how to add an Outlook Sync email account and remove the Exchange ActiveSync account from Outlook.
Step 1: Add an Outlook Sync account
Follow this guide to add an Outlook Sync email account to Outlook: https://support.enguard.com/Outlook-Sync-Setup-on-Outlook-2016
Step 2: Close Outlook
Close Outlook.
Step 3: Open Mail in the Windows Control Panel
Open the Windows Control Panel. In the drop-down at the top right, select View by: Large icons. Then click Mail.
Step 4: Open E-mail Accounts
Click E-mail Accounts...
Step 5: Set the new account as default
Select the IMAP/SMTP account and click Set as Default.
Step 6: Remove the old account
Select the Exchange ActiveSync account and click Remove.
Step 7: Confirm
Click Yes.
Step 8: Close
Click Close.
Step 9: Close again
Click Close again.
Step 10: Delete the old device in webmail
Log in to Webmail and go to Settings. Select Connectivity in the left menu. Under Synchronized Devices, click WindowsOutlook15 (EAS).
Step 11: Delete
Click Delete.
