Mailbox size limit exceeded
Mailbox full? Free up space or add more storage.
If your account's email storage is full, you get this warning:
"The size limit of 25600* MB for mailbox 'you@yourdomain'.xxx has been exceeded. Incoming mail is currently being rejected."
*This number can vary based on your plan and mailbox size.
Check how much space you are using
Log in to your email account in Webmail.
- Click My Today Page in your Email tab and look under Disk Space Limits.
- For a more detailed breakdown, click the Reports tab to see your Disk Usage Summary.
Option 1: Delete messages
When you delete a message, it goes to the Deleted Items folder and still uses disk space. Once you empty your Deleted Items folder, you get that space back.
For accounts without email archiving, and for email from before you hosted with EnGuard, deleting from the Deleted Items folder is permanent and cannot be undone.
If you have Email Archiving, everything you sent and received since that service started is backed up on another server, so you can delete it from your account without losing it. Not all of our Email Hosting Plans include Email Archiving.
Option 2: Add storage space
We sell email storage in blocks based on your current plan. Send an email to our support team or billing department to ask for a storage upgrade. We will go over your options for a storage upgrade or a plan upgrade so you can pick the best one.
If you are not authorized to change the account, ask your account administrator to email us instead.