Email Support
18 guides
- Commonly Used or Previously Breached PasswordsSee which common passwords are blocked and why.
- How to find your mail server addressFind your mail server address, which you need to add your email to a phone, computer program or office device.
- Configuring office machines and third-party software to send email through our SMTP serverFind the SMTP settings an office printer, scanner or other device needs to send email through EnGuard.
- Route website form data from external web siteSend your website's form data to an EnGuard email address when your site is hosted somewhere else.
- What is an SPF Rejection?What an SPF rejection is, why legitimate email gets rejected, and how to fix it by listing every sending server in your SPF record.
- Data Loss Prevention (DLP)What DLP is and what to do when it holds back an email that has a credit card or social security number.
- Mailbox size limit exceededMailbox full? Free up space or add more storage.
- Webmail / Email is SlowFix a slow webmail by checking your browser, extensions, network, computer memory and bandwidth. Most slow webmail comes from your own computer or network.
- Webmail is Frequently Logging Me Out (Windows 11)Fix frequent webmail logouts in Windows 11 by syncing your computer's clock.
- Increase in spamWhy spam suddenly goes up, and what to do about it.
- Getting spam from people you knowWhy you can get spam from people you know, and what to do.
- I am not receiving emails from specific sendersFind a missing email: check Junk E-mail, add the sender to Trusted Senders, and contact us if it still does not arrive.
- Sending email using third party serversWhy email sent from other servers on your behalf can be rejected, and how to authorize those servers safely.
- How do I block a user from forwarding email to a non-HIPAA compliant email service?We block automatic forwarding to email services that are not HIPAA compliant. Here is the list.
- Remove "Add to Outlook"Remove the old "Add to Outlook" feature so our servers run fast. Please do this as soon as you can.
- Replace Exchange ActiveSync in Outlook 2016Exchange ActiveSync no longer works in Outlook 2016. Switch to Outlook Sync and remove the old account.
- Replace Exchange ActiveSync in Outlook 2013Exchange ActiveSync no longer works in Outlook 2013, and Outlook Sync needs a newer Outlook. Use IMAP and remove the old account.
- Secure File Link Critical UpdateReset old "Public (Forever)" Secure File Link links so each file gets its own link.
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