Home > Frequently Asked Questions

Frequently Asked Questions

When do I need to use encryption to protect an email?
If your message contains PHI (Patient Health Information), you may need to use a... more
Do you have an affiliate or reseller program?
Not Designed as a Reseller or White Label Solution Due to HIPAA Compliance a... more
I've just signed up, now what?
Order Verification After you submit your order, it will be manually reviewed by... more
How to send a password-protected, Encrypted Email
This tutorial will show you how to send a password-protected, encrypted email to... more
What to expect with our Setup service
We take pride in our Complimentary Setup services for all new accounts Our mi... more
What to expect with our Migration service
We provide Migration Services so that your move to our email service will be as ... more
Can I use a BlackBerry with your email service?
The BlackBerry Email Application is not supported and is not a HIPAA compliant o... more
What kind of service level or uptime can I expect with EnGuard?
We have a service level history of 99.9%. There are 8,760 hours in a year, so... more
What are the penalties for not being HIPAA compliant?
The United States Department of Health and Human Services (HHS) may impose civil... more
Here is our explanation of the differences between POP and IMAP. We recommend... more