We have a service level history of 99.9%.
There are 8,760 hours in a year, so that translates to a maximum downtime of 8.76 hours per year. Downtime is usually caused by scheduled or unscheduled maintenance, and our system is monitored at all times. Our facility has a fantastic track record of very minimal outages in over 10 years, and our servers have never exerienced a hardware or software failure.
We have custom-built our technical infrastructure and systems for redundancy, security, and system up-time that most other companies might consider overkill.
We believe we're simply doing things the right way, and we will continue evolving our system to bring you even more robust service, year after year.