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Create a Mail Alias / Mail Forwarding Email Address

This tutorial will show you how to create a Mail Alias / Mail Forwarding Email Address.

A Mail Alias is a one-to-one auto-forward of one email address to another email address. If you want auto-forward to more than one user, this can be done with the Create a Group Alias / Group Forwarding Email Address tutorial. Please be aware that mail aliases are restricted to internal users only: forwarding within the same domain name, to the other email addresses or aliases on your account.

In this example, we want emails sent to info@demo.com to be forwarded to bsmith@demo.com.


Step 1: Click on the Mail Aliases icon


Step 2: Click on the +Create Mail Alias button


Step 3: Complete the Mail Alias Properties page:

1) E-mail Address: type the first part of the email address you want to create (the part that comes before the @ symbol).
2) Select your domain name from the drop down menu.
3) Forwards to e-mail: type the email address that you want to auto-forward to. You can only enter one email address, the email address must be within your domain name. We do not allow auto forwarding to an email address outside our system (e.g. gmail.com, yahoo.com, etc.), as this would be a HIPAA violation.


Step 4: Click Save


Step 5: To change the forward to address, click on the blue mail alias address, repeat steps 1 through 4.