This tutorial will show you how to create a Group Alias / Group Forwarding Email Address.
A Group Alias (also known as a Mail Group) is an auto-forward of one email address to multiple users. This is useful if your organization has many departments and would like to create Internal Group Distribution Lists. Please be aware that mail aliases are restricted to internal users only: forwarding within the same domain name, to the other email addresses or aliases on your account.
In this example, we will create a Group Alias email address named sales@demo.com that will forward mail to John, Jane, and Beth.
Step 1: Click on the Groups icon
Step 2: Click on the +Create Mail Group button
Step 3: Complete the Mail Group Properties page:
1) E-mail Address: type the first part of the email address you want to create (the part that comes before the @ symbol).
2) Select your domain name from the drop down menu.
3) Group Display Name: set a Display Name for the Group. This will be shown on outgoing emails, in your contacts, and group chat.
4) Group E-Mails: type the user addresses that you want to auto-forward to. You can only enter email addresses within your domain name. We do not allow auto forwarding to email addresses outside our system (e.g. gmail.com, yahoo.com, etc.), as this would be a HIPAA violation.
5) Include all domain users: if you would like to include ALL USERS within your domain name, check this box and leave the box above empty (step 4).
6) Show in Global Address List: by default, this address will show in your Global Address List in Contacts. If you do not want this address to be visible in the GAL, uncheck this box.
7) Enable Group Chat: check this box to create a group chat in webmail.
8) Internal use only: if checked, this address will only be available internally to your users. For example, managers@demo.com, where the management team can talk to each other. If someone from the outside world sends an email to this address, it will bounce.
9) Allow send from group address: if checked, users that are part of this group can send from this group, there will be a dropdown in webmail to select this address. In this example, John can send from sales@demo.com, and any reply will go to John, Jane, and Beth.
Step 4: Click Save
Step 5: To add or remove users from the group, click on the blue group alias address.