This tutorial will show you how to setup a New Email Address.
In this example, we are creating an email address named jdoe@demo.com
Step 1: Click Accounts
Step 2: Click + Create Mail Account
Step 3: Create the E-mail Account
A) E-mail Address: Type the first part of the email address you want to create (the part that comes before the @ symbol) and select the domain name from the drop-down menu.
B) Password: Type your password twice
Secure Password Requirements: Must contain at least 8 characters, 1 uppercase letter, 1 lowercase letter, 1 number, and 1 special character or symbol (maximum of 20 characters). Must not contain any part of your email address, name, domain name, business name, or common words / strings (e.g. password or 123456789). Instead of using words that can be found in a dictionary, we recommend replacing some letters with symbols or numbers, for example: D1git@L rather than Digital. Complex passwords provide a higher level of security. We also recommend changing your password at least once per year, or more frequently for added protection.
Step 4: Enter a Display Name
This will be the displayed name on all outgoing messages (what recipients see). It can be anything you want, first and last name, credentials, front desk, or anything that makes sense for you. If these fields are left blank, only your email address will be shown on outgoing messages.
Step 5: (Optional) Create a Signature
You can create a text only signature here. We do not recommend trying to get fancy with the signature in the control panel, such as text formatting, colors, images, logos, etc. Please do that in the webmail because sometimes the control panel HTML code does not transfer correctly to webmail.
Step 6: (Optional) Create an Autoresponder
Autoresponder is also known as an auto-reply or out-of-office reply. It will automatically send a customized reply message to the sender. We recommend creating a text only autoresponder here, for additional formatting, please do so in the webmail.
A) Enable Autoresponder: Put a check in this box to enable this feature
B) Subject: Type a subject
C) Message: Type a message
Step 7: (Optional) Mail Forwarding
You can forward incoming emails to another user while you are out of the office or permanently.
A) Enable Forwarding: By default, users cannot set an auto-forward address in webmail, you can allow forwarding by putting a check in this box.
B) Forward Mail to Address: Enter the email address you want to forward your incoming emails to. In this example, John Doe will be forwarding his email to Beth Smith.
You can enter one email address or multiple email addresses separated by a comma or semicolon.
The email address must be within your domain name. We do not allow auto forwarding to an email address outside our system (e.g. gmail.com, yahoo.com, otherdomain.com), as this would be a HIPAA violation.
C) Delete Message on Forward (optional): By default, you will receive a copy of all new email messages in your inbox and a copy of it will be forwarded to the email address set here. If you check this box, the system will delete all new incoming messages in your inbox and forward it to the other user (such as for maternity leave).
Step 8: Click Save
Step 9: You will see your new email address as a blue link on the Mail Accounts page.
- To modify email account settings, simply click on the blue email address link to access the Mail Account Properties page.
Remove or Disable Mail Forwarding
Uncheck Enable Forwarding
Click Save