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Forward Email to Another User

This tutorial will show you how to setup Automatic Mail Forwarding to another user.

This is useful if you will be out of the office and want someone else to receive and reply to your incoming emails. Or if you simply want to forward a copy of your incoming emails to another user. Please be aware that automatic email forwarding is limited to internal users only. Forwarding to an outside email address or domain is not HIPAA compliant, and our system will block any attempts to do so. 


Step 1: Click on the Accounts icon


Step 2: Click on the blue email address you want to set mail forwarding for


Step 3: Fill out the Mail Forwarding section:

1) Enter the email address you want to forward your incoming emails to. In this example, John Doe will be forwarding his email to Beth Smith.

  • You can only enter one email address.
  • The email address must be within your domain name. We do not allow auto forwarding to an email address outside our system (e.g. gmail.com, yahoo.com, etc.), as this would be a HIPAA violation.

2) Delete Message on Forward (optional): By default, you will receive a copy of all new email messages in your inbox and a copy of it will be forwarded to the email address set here. If you check this box, the system will delete all new incoming messages in your inbox and forward it to the other user (such as for maternity leave).

3) Click Save


To Remove Mail Forwarding

Return to the Mail Account Properties page for the email address.

1) Delete the email address from the Forward Mail to Address box
2) Uncheck the Delete Message on Forward box if it was checked
3) Click Save