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Two-Step Authentication

This tutorial will show you how to use Two-Step Authentication for your email account.

Two-Step Authentication also known as 2-Factor Authentication (2FA) or Multi-Factor Authentication (MFA), adds an extra layer of protection to your email account. It ensures that only YOU can access your account, even if someone knows your password.

When your account is protected with Two-Step Authentication, logging into Webmail requires two methods of authentication: your email account password and a verification code that's only available to you. This code can be generated from a mobile app, like the Google or Microsoft Authenticator and Duo Mobile available FREE for iOS and Android, or delivered to a External Email Address


Step 1: Go into Settings from the More dropdown menu.


Step 2: Locate the Two-Step Authentication tile

Click Setup


Mobile App Option

(To use the External Email Address option, go to step 5)

Step 3: To receive your verification code with a mobile app, select Authenticator App from the dropdown.

Enter an external email address (as a backup option if you lose your mobile app or phone)

Click Next


Step 4: Scan the QR code with your mobile app

Enter the verification code and click Check


External Email Address Option

Step 5: To receive your verification code at an external email address, select Recovery Email Address from the dropdown.

Enter your external email address

Click Next


Step 6: Wait for the verification code to arrive at your external email address (be sure to check your junk folder)

Enter the verification code and click Check


Step 7Two-Step Authentication is now enabled.

You will need to retrieve a new code each time you login to Webmail.

To disable Two-Step Authentication, click Disable


Step 8: To install your email account into a mobile deviceemail client software, or chat application, your email account password will not work. You must use a password generated by the Two-Step Authentication feature by clicking the eye icon.


Step 9: To Reset a Password, click the Refresh Icon


Click Reset


Step 10Logout of Webmail

From the Webmail login page, enter your email address and password

Click Login


Step 11Open your Authenticator mobile app or wait for the verification code via email (if you setup Recovery Email Address)

Enter the Code 

Click Login


Step 12: If you lose your mobile app or phone, you can receive your verification code at your recovery email address.

Click Trouble with the code?


Step 13: Wait for the verification code at your recovery email address (be sure to check your junk folder)

Enter the code

Click Login