This tutorial will show you how to setup Automatic Mail Forwarding to another user.
This is useful if you will be out of the office and want someone else to receive and reply to your incoming emails. Or if you simply want to forward a copy of your incoming emails to another user permanently.
Please be aware that automatic email forwarding is limited to internal users only within your domain name. Forwarding to an outside email address or domain is not HIPAA compliant, and our system will block any attempts to do so.
You can also disable auto-forwarding inside webmail, therefore you have full control of this feature.
Step 1: Click on Manage Users
Step 2: Click the pencil icon for the user you want to set mail forwarding for
Step 3: Fill out the Mail Forwarding section
a) Enable Forwarding
By default, users can set an auto-forward address in webmail, you can disable forwarding by unchecking this box.
b) Forward To
Enter the email address or multiple addresses you want to forward your incoming emails to. In this example, Susan will be forwarding her emails to John. The email address must be within your domain name. We do not allow auto forwarding to an email address outside our system (e.g. gmail.com, yahoo.com, otherdomain.com), as this would be a HIPAA violation.
c) Keep original sender and recipients when forwarded
If an email from sales@example.com is sent to ssmith@youremailaccount.com , the message will look like that when forwarded to John. If this box is not checked, then the forwarded "from" address will be from ssmith@youremailaccount.com instead of sales@examples.com. We recommend checking this box.
d) Don't keep a local copy (delete on forward)
By default, you will receive a copy of all new email messages in your inbox and a copy of it will be forwarded to the email address set here. If you check this box, the system will delete all new incoming messages in your inbox and forward it to the other user (such as for maternity leave).
Step 4: Click Save Changes