This tutorial will show you how to Change a user's email account password.
Email address/user passwords must be changed by the Account Owner or Authorized User within My Account. EnGuard support team cannot change, reveal, or assign email address passwords for any user(s).
Step 1: Click on Manage Users
Step 2: Click on the pencil icon for the user you want to change the password
Step 3: Type a new password
Secure Password Requirements: Must contain at least 8 characters, 1 uppercase letter, 1 lowercase letter, 1 number, and 1 special character or symbol (maximum of 20 characters). Must not contain any part of your email address, name, domain name, business name, or common words / strings (e.g. password or 123456789). Instead of using words that can be found in a dictionary, we recommend replacing some letters with symbols or numbers, for example: D1git@L rather than Digital. Complex passwords provide a higher level of security. We also recommend changing your password at least once per year, or more frequently for added protection.
Step 4: Click Save Changes