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Outlook 2016 - How to Reset Outlook Sync Connection

Outlook Sync may sometimes fall out of sync with EnGuard servers after Windows Updates, Office Software Updates, or EnGuard System Updates.

This tutorial will show you how to reset the Outlook Sync account in Outlook 2016.

 

Step 1: Close Outlook

 

Step 2: Open the Control Panel in Windows
Select View by: Large icons on the top right dropdown
Click on Mail

 

Step 3: Click Email Accounts...

 

Step 4: Click the Data Files tab, then click Add...

 

Step 5: Select a folder to save the file to, click OK

 

Step 6: Click Email tab, select the email account, click Remove

 

Step 7: In Webmail, go to Settings => Connectivity => Open EWS

 

Step 8: Click Delete

 

Step 9: Click Delete

 

Step 10: Open Outlook (MAPI)

 

Step 11: Click Delete

 

Step 12: Click Delete

 

Step 13: Click New

 

Step 14: Fill in the following details.
A) Enter your name, this will be the displayed on all outgoing messages (what recipients see)
B) Enter your email address
C) Enter your password twice
Click Next

 

Step 15: Click Finish

 

Step 16: Click OK

 

Step 17: Click Close

 

Step 18: Click Close

 

Step 19: Open Outlook, wait for folders to update, leave it open until it only says All folders are up to date.
(May take a few hours depending on how much data you have)